POOL ATTENDANT- SWING SHIFT

Santa Ana Star Casino • Santa Ana Pueblo, NM

294d

About The Position

The Pool Attendant is responsible for providing exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous, and professional manner. The role involves promoting water safety among guests using the pool, maintaining the Oasis, pool, whirlpool, pool deck, patio, and grounds of the pool area. The attendant conducts necessary repairs and performs cleaning in a manner that is responsive to guest satisfaction and safety. Additionally, the position includes routine custodial duties and performing transactions while accepting payment for sales.

Requirements

• Preference is given to qualified Santa Ana Tribal Members.
• Excellent written and verbal communication skills including the ability to successfully communicate with multiple levels of management.
• High school diploma or GED.
• Retail experience preferred.
• Must be available to work various shifts including days, evenings, weekends, and Holidays.
• POS experience preferred.
• Must be able to obtain New Mexico liquor server license.
• Must be able to read, write, speak and understand English.
• All employees are required to proficiently use a smartphone for company applications, email, and text.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license.

Responsibilities

• Properly greets and welcomes each guest, every time.
• Provide excellent service consistent with the standards set forth by Santa Ana Star Casino Hotel.
• Meets the demands of a fast-paced environment by using good judgment and the ability to multitask.
• Anticipate guests' needs and respond promptly.
• Monitors and helps maintain cleanliness and organization of pool area.
• Resolve issues immediately and follow up to ensure guests' satisfaction.
• Stocks towel areas with clean towels.
• Remove soiled towels continuously throughout shift.
• Responsible for keeping the pool areas clean.
• Maintains knowledge of hotels, casinos, and outlets.
• Assumes ownership of positively influencing the guest experience.
• Follows all company policies and procedures.
• Maintains a professional and clean appearance.
• Maintains and develops a positive working relationship with fellow team members, management, and executive staff.
• Follows all cash handling and exchange procedures for accuracy and thoroughness.
• Retail sales of alcohol and food.
• Responsible for maintaining the cleanliness of workstation, stockroom, and merchandising displays.
• Assists with stocking products and completing inventory related duties.
• Provides excellent customer service to all individuals that frequent the store.
• Keeps a clean, sanitary, and organized workspace throughout each shift.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: High school or GED