Pool Attendant (Seasonal) - Requisition #207902

Pechanga Resort & Casino • Temecula, CA

414d

About The Position

The Pool Attendant is responsible for ensuring guest satisfaction at the pool area by providing prompt, efficient, and courteous service. This role involves maintaining a clean and safe environment, monitoring pool activities, and adhering to safety regulations to prevent accidents and ensure a positive experience for all guests.

Requirements

• High school diploma or GED; and one (1) year of related experience working in a pool/resort setting and/or swim instructor training; or equivalent combination of education and experience is preferred.
• Ability to articulate, both verbal and written concerns, suggestions, and ideas of the daily operations.
• Ability to remain calm in stressful scenarios and give directions to maintain order and safety.
• Ability to effectively communicate with peers and Management.
• Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to think logically and calmly, and ability to use common sense when executing written, oral, or diagram instructions.

Nice To Haves

• Ability to manage deadlines.
• Ability to work outdoors in inclement weather when necessary.

Responsibilities

• Monitor activities at the pool to prevent accidents and ensure safety of all guests.
• Ensure guests are aware of all services and activities offered by pool operations.
• Inspect, monitor, and maintain facilities for cleanliness; perform general pool cleaning and daily upkeep of the pool, pool area, locker, and change rooms.
• Caution and educate swimmers regarding unsafe practices and safety hazards; enforce and adhere to pool rules and regulations.
• Adhere to practices of occupational safety and health.
• Greet all guests in a courteous manner in accordance with department operating standards.
• Recognize and respond to all situations safely and promptly.
• Ensure efficient service to all guests by providing all necessary supplies, and ensure availability of supplies is adequate.
• Check stocks of supplies and report to management if replenishment is needed.
• Keep immediate supervisor informed of all problems or unusual events and/or refer difficult situations to their attention for handling.
• Respond quickly, intelligently, decisively, and in accordance with established emergency and accident management procedures.
• Listen and respond to guest inquiries in a positive and articulate manner. Answer questions and offer assistance by providing accurate information on any services relating to pool operations.
• Skilled to balance and reconcile a cash bank and perform cashier transactions.
• Skilled to process payment transactions accurately, including cash, credit, gift card, comps, etc.
• Respond to guest requests for information about the services of the resort.
• Maintain required certification current.
• Be alert and use logical thinking to assess a situation where life and safety may be at risk.
• Act as the pool's goodwill ambassador to all.
• Comply with Hotel policies and procedures, as well as all departmental service guarantees.
• Maintain a professional demeanor and a great attitude.
• Attend and participate in staff/pre-shift meetings.
• Perform all tasks accurately and in a timely manner.
• Other duties as assigned.

Benefits

• Flexible scheduling to accommodate weekends and holidays.

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: High school or GED