Pool and Beach Experience Manager

Corporate Office•Amelia Island, FL

5d•Onsite

About The Position

This position is responsible for coordinating proper training, service and supervision of associates between the Surfcaster Restaurant, Pool Servers, Pool Recreation, Beach Recreation, and Surfcaster To-go and Beach Service. Our Pool & Beach Experience Manager is to deliver prompt, courteous service to associates and guests in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Requirements

Must have previous experience in a similar role.
Previous leadership experience required.
Must be able to operate golf cart safely on beach and around resort.
Must be able to operate company motor vehicle in accordance with company motor vehicle standards
Must be over the age of 21, have a Georgia or Florida license in good standing, no previous histories of license suspensions or DUIs/DWIs
Able to work in outdoor environment in varying weather conditions to include sun, rain, varying temperatures, humidity, etc.
Must be able to lift, push, pull, carry up to 50 lbs unassisted and repeatedly / up to 100 lbs unassisted and occasionally.
Must be able to squat, bend, stand for long periods of time while setting up cabanas, beach chairs, umbrellas and assisting guests.

Nice To Haves

Previous hospitality, recreation experience strongly preferred.
Bachelors degree in Recreation, Tourism or Hospitality strongly preferred.

Responsibilities

To integrate and oversee the Pool, Beach, and Oceanside / Surfcaster Restaurant experiences, ensuring a cohesive, elevated guest journey.
Seasonal Allocation 75% Pool & Beach Operations (March – October) 25% Oceanside / Surfcaster Restaurant Operations (November – February)
Daily Focus Office / Planning: 8:00 a.m. – 10:00 a.m. (extended hours during holidays)
Pool Deck / Beach Presence: 10:00 a.m. – 6:00 p.m. greeting guests, resolving concerns, coordinating accommodations, and creating memorable guest experiences
Oversee the full guest experience while visiting the Pool and Beach; follow up on guest opportunities as needed
Communicate and coordinate openly between Recreation and Surfcaster / Food & Beverage teams
Lead and support day-to-day operations for: AM and PM Pool & Beach Attendants, Pool Servers, Surfcaster Restaurant – Pool Service, Surfcaster To-Go
Ensure training, service standards, SOPs, and Omni culture are consistently implemented across all teams
Oversee Pool Experiences , including: Pool seating, Towels, Cabanas, Luxury chairs
Oversee Beach Experiences , including: Beach cabanas, Elite seating, Chairs and umbrellas (sales and service)
Attend department meetings and communicate pertinent information to associates and leaders
Assist as acting Surfcaster Manager on Duty (MOD) as needed
Support the craft & activities hut, camp room, and group recreation operations as needed
Focus on and reinforce: Timeliness, Cleanliness, Friendliness, Functionality, Teamwork
Participate in Surfcaster and Recreation ATGT meetings
Use Omni pillars to grow associates in a positive manner and develop ideas from associate input
Build associate confidence through Power of Engagement
Organize ATGT meetings
Recognize associates through OSC Awards
Balance the Trilogy
Set performance standards through Moments of Service
Maintain SOP and MOS consistency across all applicable teams
Conduct and submit weekly MOS audits for departmental consistency
Become proficient in POS systems and serve as departmental administrator
Utilize BirchStreet, Kronos, and related systems as required
Apply business acumen to drive revenue and develop new programming and rental opportunities
Assist in developing long-range departmental plans, including: Pool & Beach cabana experiences with food and beverage offerings, Beach reservation processes