Policy Services Representative

Slide Insurance • Tampa, FL

48d • $23 • Remote

About The Position

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology. At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded! We are currently hiring both local (Tampa) and remote individuals for these roles. A FL 20-44 P&C Personal Lines Agent License or a 90-44 Non-Resident Personal Lines License are required... if you have one already, we'll pay you a sign-on bonus of $1,500 after hire!! Or if you don't, we will help you get one and pay for it! $23/hr PLUS performance-based incentives! This position is full-time, Monday-Friday 9:30 - 6:00 C lasses start February 2, 2026, and March 2, 2026 APPLY TODAY!

Requirements

• High School diploma required.
• 2+ years' recent experience in a Contact or Call Center required.
• Active FL 20-44 P&C Personal Lines Agent License or a 90-44 Non-Resident Personal Lines License required (this is what we help you get if you don't already have it!).
• Strong organizational and time-management skills.
• Proven ability to be adaptable and flexible. Adjusting to new requirements or unforeseen issues.
• Strong written and verbal communication skills with the ability to professionally interact with team members in other departments.
• Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook.
• Desire to live Slide's Core Values.

Nice To Haves

• Homeowners Insurance experience preferred.

Responsibilities

• Deliver exceptional customer support by addressing incoming inquiries promptly and professionally.
• Assist clients with policy-related questions, providing accurate and clear information.
• Process payments, modifications, and escalate complaints across a number of communication channels.
• Respond in a timely manner to all customer inquiries.
• Document all customer interactions by entering in the database.
• Ensure that Call Center metrics are met regarding customer satisfaction and call management.
• Identify, and escalate, if necessary, any complex issues to leadership for resolution.
• Maintain records according to company standards, ensuring that procedures are properly followed, and that information is accurately documented.
• Perform other duties, as assigned.

Benefits

• The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology!
• Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.
• Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional.
• A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!
• 2023, 2024 & 2025 BEST PLACE TO WORK - Tampa Bay Business Journal
• 2024 & 2025 TOP WORKPLACE - Tampa Bay Times (Local) & 2024 TOP WORKPLACE - USA Today (National)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees