Policy Search Associate

Chubb•Richmond, VA

26d

About The Position

The Policy Search Associate is responsible for effectively and accurately executing policy document requests submitted by various Chubb entities, including, but not limited to, Brandywine Claims and Reinsurance; Legal, and North American Claims. The responsibilities will include, but not be limited to: Meet department standards for time service and quality Prioritize assigned requests according to process guidelines Analyze request for clarity, completeness, and accuracy; reaching out to the customer as required Perform the appropriate research steps and document results as per procedures Perform document copying, policy assembly, and quality reviews as required Be available to provide accurate and honest testimony relative to the policy search in the event of a deposition Evaluate processes for improvement opportunities Work with legal counsel Keep procedures up to date Accurately record/gather data to compile reports as needed Assist with/perform other duties within the team as needed Interact with team members and customers in a respectful and professional manner

Requirements

High School Diploma or equivalent
Windows based PC knowledge focusing on Excel proficiency and data analysis
Effective research skills
High capacity for learning and retaining new skills
Analytical with good decision making/problem solving skills
Ability to work independently with minimal direct supervision
Strong interpersonal skills

Nice To Haves

Knowledge of policy documents and various lines of business
Knowledge/Experience of various legacy ACE and legacy Chubb systems/applications/inquiries
Insurance knowledge with a focus on policy forms and endorsements
Demonstrated track record of success in current and prior positions, producing accurate and timely results

Responsibilities

Meet department standards for time service and quality
Prioritize assigned requests according to process guidelines
Analyze request for clarity, completeness, and accuracy; reaching out to the customer as required
Perform the appropriate research steps and document results as per procedures
Perform document copying, policy assembly, and quality reviews as required
Be available to provide accurate and honest testimony relative to the policy search in the event of a deposition
Evaluate processes for improvement opportunities
Work with legal counsel
Keep procedures up to date
Accurately record/gather data to compile reports as needed
Assist with/perform other duties within the team as needed
Interact with team members and customers in a respectful and professional manner