Policy Processor - New Business

CVS Health • Franklin, TN

1d • $17 - $28

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Policy Processor is responsible for accurately reviewing and issuing new insurance applications within the New Business department. This role supports the timely and accurate processing of Final Expense, Ancillary, and/or Medicare Supplement policies by following established procedures and collaborating with team members across underwriting, fulfillment, and data entry. The ideal candidate is detail-oriented, dependable, and comfortable working in a fast-paced environment with a strong focus on quality and turnaround time.

Requirements

• 1+ years experience in administrative processing, data entry, or production based work environment
• 6+ months experience reviewing applications and documenting errors, or performing general Quality Audits
• Strong attention to detail and organizational skills
• Ability to work independently and manage time effectively
• Comfortable navigating multiple systems to complete daily tasks
• Strong written and verbal communication skills

Nice To Haves

• Prior experience in insurance operations, data entry, or administrative support
• Familiarity with Final Expense, Ancillary , Medicare Supplement products
• Experience working in a production or metrics-based environment

Responsibilities

• Review new insurance applications for accuracy and completeness
• Process and issue policies according to established guidelines
• Identify and document errors or missing information
• Work with underwriting, fulfillment, and data entry teams to resolve issues
• Escalate customer concerns/issues to leadership for resolution when appropriate.
• Meet daily quality and turnaround time expectations

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees