Policy & Procedure Specialist

Evolve Bank And Trust • Memphis, TN

308d

About The Position

The Policy and Procedure Specialist to manage and optimize the bank's policy and procedure management system and program. This role is essential in ensuring that the bank's policies are accurately documented, easily accessible, compliant with regulations, and effectively distributed across the organization. The Policy and Procedure Module Specialist will play a critical role in overseeing the policy management system, ensuring it is used efficiently and aligned with regulatory standards, internal controls, and organizational goals.

Requirements

• Bachelor's degree in Business Administration, Compliance, Risk Management, or a related field.
• Minimum of 3-5 years of experience in policy management, compliance, risk management, or a related field, preferably in the banking or financial services industry.
• Experience with policy and procedure management software, document management, and Governance Risk Compliance (GRC) systems (e.g., SharePoint, PolicyTech, Documentum, etc.).
• Experience working with technology-based applications, dashboards, and reporting.
• Strong understanding of regulatory requirements and their impact on policy development and management in the financial sector.

Nice To Haves

• Additional certifications, such as Certified Regulatory Compliance Manager (CRCM), are a plus.

Responsibilities

• Oversee the bank's policy and procedure management system/module, ensuring it functions optimally and meets organizational needs.
• Administer, configure, and customize the policy management system to align with the bank's internal workflows and regulatory requirements.
• Ensure that the system is user-friendly and provides stakeholders with easy access to the most current versions of policies and procedures.
• Manage the lifecycle of all policies and procedures, ensuring accurate version control and proper documentation of updates.
• Implement structured workflows for the creation, review, approval, and distribution of policies and procedures across departments.
• Ensure policies and procedures are properly stored, with an audit trail for all revisions, and remain compliant with regulatory requirements.
• Monitor industry regulations and internal needs to ensure policies and procedures are regularly updated and compliant with relevant laws.
• Collaborate with subject matter experts (SMEs) and department heads to draft, revise, and finalize policies and procedures in line with business objectives.
• Coordinate and facilitate the periodic review process to ensure all policies are reviewed on schedule.
• Provide training and support to bank employees on how to navigate and utilize the policy and procedure management system.
• Develop training materials, guides, and resources to assist employees in understanding new or updated policies and procedures.
• Address user inquiries and issues related to the system, ensuring resolution in a timely and effective manner.
• Generate reports on the status of policies and procedures, including review timelines, approval workflows, and the completion of updates.
• Track compliance with internal policy review cycles, identifying bottlenecks and recommending process improvements.
• Provide regular management reports on the effectiveness of the policy management system, highlighting trends, risks, and areas for improvement.
• Ensure that all policies and procedures are documented and managed in compliance with banking regulations, industry standards, and internal control requirements.
• Support internal and external audits by providing accurate and complete policy records and assisting in audit preparation.
• Maintain compliance with applicable laws, regulations, and audit standards, ensuring the policy and procedure management system is audit-ready at all times.
• Continuously evaluate the policy and procedure management process to identify opportunities for improvement and automation.
• Work closely with IT teams and external vendors to implement system enhancements, ensuring the platform remains aligned with evolving organizational needs.
• Research industry best practices for policy management and apply relevant improvements to the bank's system and processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Management of Companies and Enterprises
• Education Level: Bachelor's degree