The Policy and Procedure Analyst - Mortgage Default is responsible for developing, maintaining, and governing policies, procedures, and knowledge management content that support all facets of Mortgage Default Servicing, including Collections, Loss Mitigation, Foreclosure, Bankruptcy, etc. This role ensures that operational documentation remains current, compliant, and aligned with both Citizens' internal governance standards and external investor/insurer requirements (e.g., Fannie Mae, Freddie Mac, FHA, VA, and USDA). The analyst partners closely with subject matter experts and business leadership to ensure that process documentation accurately reflects business practices and that changes are communicated effectively for adoption across impacted teams. A strong understanding of mortgage servicing, default operations, and regulatory requirementswill enable the analyst to serve as a trusted partner in ensuring compliance and operational readiness.