Policy Manager
About The Position
Hinge is seeking a Policy Manager to help shape, implement, and scale the platform policies that protect users, ensure compliance, and strengthen the integrity of our community. As a Policy Manager at Hinge, you’ll be responsible for supporting the transformation of high-level policies into clear operational guidance. Also, the Policy Manager will be responsible for tracking the implementation of Policy team priorities. This role is deeply cross-functional, partnering closely with the Moderation, Product, and Education teams to ensure our policy guidance is actionable, consistent, and measurable. You’ll drive clarity in enforcement guidance, surface quality gaps, and lead systems that improve how Hinge scales safety through policy. With a strong foundation in data analysis, program management, and policy writing, you’ll help improve not only how we develop policies but also how we apply and refine them over time. This role offers meaningful opportunities to directly impact how Hinge keeps its community safe and ensures policies are enforceable at scale, while also offering growth potential, whether through high-visibility cross-functional work or expanding influence on how AI and regulation shape our platform’s future.
Requirements
- 5+ years of experience in content moderation, program management, trust & safety, data analytics, or compliance at a global tech platform.
- Demonstrated success working cross-functionally, particularly in content moderation or AI governance.
- Strong writing skills; ability to turn complex policy concepts into actionable guidance
- Familiarity with how policy gets enforced through scaled operations teams and how to track and improve the quality of that enforcement.
- Proficiency in Looker, Tableau, or SQL.
- Experience using data and feedback to drive continuous policy iteration.
- Experience writing scalable policy guidance across global or third-party teams.
Responsibilities
- Write, revise, and maintain source-of-truth documentation, including policy guidance and FAQ documents.
- Project manage the Policy team’s priorities to drive clarity on complex or novel policy issues.
- Monitor enforcement trends and decision quality, partnering with Moderation teams to identify policy ambiguity, escalate issues, and refine policy guidance accordingly.
- Track and report on policy implementation through data dashboards and structured project updates, including the status of policy initiatives (e.g., policy audits, AI policy integration, localization).
- Own and evolve Hinge’s policy documentation processes: ensure version control, documentation standards, and cross-functional visibility.
- Support policy measurement and iteration by partnering with Data, Product, and Ops to analyze how policies are enforced.
- Contribute to quality improvement initiatives, including feedback loops with Moderation teams.
Benefits
- 401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
- Professional Growth: Get an annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.
- Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
- Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.
- Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.
- ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Raices, Women/Nonbinary, Parents —that hold regular meetings, host events, and provide dedicated support to the organization & its community.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
