Policy Escalation Specialist, Creator Policy Experience

Google • San Bruno, CA

7d • $117,000 - $167,000

About The Position

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated
to making YouTube a safe place for users, viewers, and content creators around
the world to create, and express themselves. Whether understanding and solving
their online content concerns, navigating within global legal frameworks, or
writing and enforcing worldwide policy, the Trust & Safety team is on the
frontlines of enhancing the YouTube experience, building internet safety, and
protecting free speech in our ever-evolving digital world.

The Creator Policy Experience team oversees and manages critical escalations and
creator programs across all YouTube product areas with the aim to make the
platform a trusted, fair and safe place for our users. As a Policy Escalation
Specialist, you will work across Trust and Safety and YouTube to ensure that we
handle cross-policy reviews with accuracy, thoroughness, and attention to
detail. You will provide end-to-end management of critical policy reviews and
escalations, creating a pathway to resolution and communicating with key
stakeholders as well as our executive team. You will review graphic,
controversial, and sometimes offensive video content in line with YouTube’s
Community Guidelines.

At YouTube, we believe that everyone deserves to have a voice, and that the
world is a better place when we listen, share, and build community through our
stories. We work together to give everyone the power to share their story,
explore what they love, and connect with one another in the process. Working at
the intersection of cutting-edge technology and boundless creativity, we move at
the speed of culture with a shared goal to show people the world. We explore new
ideas, solve real problems, and have fun — and we do it all together.

Requirements

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in data analytics, trust & safety, policy, cybersecurity, or related fields.

Nice To Haves

• Experience in content policy, anti-abuse and reviewing online content.
• Experience with spreadsheets, databases SQL and data analytics.
• Experience with quality and training processes.
• Ability to build relationships with cross-functional partners across geographies.
• Ability to work through ambiguity and thrive in a rapidly changing environment.
• Effective communication, problem-solving, and critical thinking skills with attention to detail in a fast-paced and dynamic environment.

Responsibilities

• Conduct and manage complex, sensitive policy reviews and escalations across all community guidelines policies within tight timelines.
• Identify trends and insights within policy reviews and escalations to drive projects that enhance operational efficiency, service design, and elevate the overall creator policy experience.
• Conduct data analysis to provide insights around creator experience with policies & services offered by the team, and inform strategic decisions (including with senior leadership).
• Partner with vendor operations teams to design, deliver, and manage Extended Workforce (XWF) content review operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level