Policy and Procedure Writer

Presbyterian Healthcare Services•Albuquerque, NM

58d•$33•Onsite

About The Position

Presbyterian is seeking a Policy & Procedure Writer that will collaborate with departments to maintain the policy management process including assistance with authoring and updating policies, procedures, processes, job aids, work instructions, and both hard copy and digital forms. Serves to support the PHS Policy and Procedure Approval Committee, and as a liaison between PHS departments and Regulatory Assurance/Legal and Compliance departments to ensure regulatory compliance of PHS policies. Provides action-oriented reporting/scorecard on policies and procedures for various PHS leadership committees and produces the materials for the PHS Policy and Procedure Approval Committee. Monitors and partners with departments to ensure adherence to PHS process writing standards while maintaining alignment to process workflows when applicable. Maintains the library of policy and procedure tools and templates via the policy management platform This is a Full Time position - Exempt: Yes Job is based at Rev Hugh Cooper Admin Center Work hours: Days Ideal Candidate: Bachelors degree in Communications/Business/Professional Writing or related field and two (2) to five (5) years technical writing and preferably experience with policy management.

Requirements

Bachelors degree in Communications/Business/Professional Writing or related field and two (2) to five (5) years technical writing experience including editing.
Superior writing and analytical skills, plus a background in supporting and writing policies, procedures, job aids, and work instructions.
Strong organizational skills, ability to function under stress and deadlines, and ability to work efficiently in a team environment while supporting various departments.
Requires intermediate to advanced skills in the following software products or similar products: MS Office Suite of products, Electronic mail, Internet navigation, Acrobat for electronic publishing, and Visio.
Able to interview personnel, analyze various types of written material, and consolidate the information into an organized, understandable format.
Ability to partner with internal regulatory units to understand regulation and ensure policy reflects adherence to that regulation
Education Essential: Bachelor Degree
Education specialization Essential: Communication

Responsibilities

Partners with PHS departments to analyze, write, and update PHS-wide procedures, processes, policies, process flows, job aids, work instruction.
Set up documents of all types for electronic publishing. Convert files from hard copy to different kinds of publication formats and establish navigation for same.
Develop and produce the materials (packets) for the PHS Policy and Procedure Committee, including scorecard, agenda, and supporting P&Ps.
Establish, implement, and execute training to PHS departments on level 4 documentation best practices and standards.
Maintains the library of P&P tools and templates.
Interview subject matter experts, supervisors, managers, and directors for information in the development of level 4 documentation.
Develop material for both hard copy and electronic publishing and edit, standardize, and modify material prepared by other writers or other department personnel.

Benefits

Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.
The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift to earn gift cards and other incentives.
As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships.
Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.

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