Policies & Procedures Content Manager

Pennant Services•Eagle, ID

2d•$70,000 - $80,000

About The Position

The Policies & Procedures (P&P) Content Manager is a dedicated role responsible for the ongoing management, integration, and communication of policy and procedure updates across our home health and hospice operations. This position is crucial for supporting agencies, and their consistent and timely compliance with current and future regulatory requirements, and internal requirements to ensure operational excellence throughout our home healthcare footprint.

Requirements

Bachelor’s degree OR equivalent combination of education and experience.
Minimum of three (3) years of healthcare, compliance, clinical, or legal experience .
Preferably with one (1) year in a home health or hospice environment.
Must have a general understanding of healthcare compliance, regulations, and policy development and integration processes.
Experience with document management systems and policy management platforms is strongly preferred.
Exceptional organizational and project management skills, with the ability to manage multiple concurrent deadlines and initiatives across diverse teams.
Strong technical writing skills, with the ability to draft clear, concise, and accurate policy documents and communications.
Excellent communication and stakeholder engagement abilities, with experience facilitating cross-functional collaboration, and training end users on new policies or systems.
Attention to detail, accountability, and a proactive approach to problem-solving and process improvement.
Ability to work independently and as part of a committee structure, and comfortable navigating ambiguity related to budget ownership, flat reporting structure, and cross-functional team needs.
Enthusiasm, passion for working with people, and an internal drive to improve the Company.

Nice To Haves

Excellent critical thinking skills and organizational abilities.
Exceptional written, oral, and interpersonal skills and the ability to effectively interface with all staff.
Comfortable analyzing information and dealing with complexity.
Able to handle confidential material in a reliable manner.
Ability to perform several tasks concurrently with ease and professionalism.
Ability to effectively prioritize workload in a fast-paced environment.
Strong attention to detail and accuracy.
Proficiency with Microsoft Office Suite.

Responsibilities

Manage the central policy and procedure library, and ensure all documents are organized, current, and accessible to relevant stakeholders.
Receive, review, harmonize, and coordinate the integration of policy and procedure updates provided by external vendors (e.g., Corridor for federal updates, Navex for state and other regulatory alerts ), and internal departmental updates.
Serve as the point of contact for policy update notifications from external vendors and facilitate the timely distribution and integration of these updates into existing policies and procedures , under the advisement of the Policy Committee .
Coordinate with clinical, compliance, human resources, legal, and IT teams to review, approve, and integrate regulatory and internal changes into organizational policy frameworks.
Facilitate committee meetings on a regular basis (monthly or quarterly) to review and approve policy updates and ensure multi-disciplinary oversight to prevent inadvertent unilateral changes.
Communicate policy changes and updates to all affected agencies and departments and ensur e understanding and compliance.
Utilize policy management platform - Policy Tech to manage workflows, track policy integration and completion rates, automate reminders, and oversee the timely integration of changes and approvals.
Maintain historical and current version s of policies and their edit trail to ensure transparency and tracking of all policy changes.
Support the customization and build of the platform, and ensur e proper approval of workflows and final ratifications , where .
Demonstrate service excellence and the values and mission of the Company in all aspects of work performance, b uild positive relationships, and c ommunicate effectively .
Maintain confidentiality in accordance with the Health Insurance Privacy and Portability and Accountability Act ( HIP A A ) and all other established policies, procedures and standards of care .
Perform other related duties and special projects as assigned .