Police Telecommunicator Trainee
About The Position
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY The 911 Call Takers are responsible for answering calls and inputting the information in applicable databases at the CMPD emergency response center. Calls are received from the public regarding crimes, disturbances, fires, and medical or police emergencies. Maintaining contact with the caller until appropriate responders arrive may be needed. Must be able to work nights, weekends, holidays, and report to work during emergency and disaster events including inclement weather.
Requirements
- High School Graduate or equivalent
- Sheriffs’ Standards Telecommunicator Certification (must be completed within one year from appointment)
- U.S Citizenship
- Knowledge of customer service principles
- Knowledge of techniques & methods for organizing, prioritizing, and monitoring work
- Knowledge of telecommunication system operations
- Knowledge of proper grammar and spelling of the English language
- Knowledge of administrative & clerical procedures and systems such as stenography & transcription
- Ability to verbally obtain and relay pertinent & timely information
- Ability to utilize multiple computer and software applications simultaneously
- Ability to audibly detect or tell differences between sounds varying in pitch & loudness
- Ability to assess response needs and prioritize communication tasks
- Ability to retain and recall information such as words, numbers, pictures, and procedures
Responsibilities
- Receive & transfer incoming telephone or alarm system calls to appropriate department
- Enters, deletes, verifies and queries criminal justice information system data on behalf of law enforcement agencies; communicates pertinent system information to officers and agencies over phone as well as over the radio.
- Performs call back on disconnected calls
- Determine nature and location of issue and required services; and enters information in system as needed.
- Determine response requirements & relative priorities of situations
- Record details of calls / messages
- Maintain access & security of highly sensitive materials
- Scan status charts, maps, and computer screens to determine emergency units available for dispatch
- Observe residential & commercial alarm registers
- Pass and maintain applicable certifications
- Read & effectively interpret small-scale maps to determine locations and/or provide directions
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
