Police Telecommunicator Trainee

City of Charlotte • Charlotte, NC

2d • $24 - $30 • Onsite

About The Position

The Police Telecommunicator Trainees (911 Call Takers) are responsible for answering calls and inputting the information in applicable databases at the CMPD emergency response center. Calls are received from the public regarding crimes, disturbances, fires, and medical or police emergencies. Maintaining contact with the caller until appropriate responders arrive may be needed. Must be able to work nights, weekends, holidays, and report to work during emergency and disaster events including inclement weather.

Requirements

• High School Graduate or equivalent
• Sheriffs’ Standards Telecommunicator Certification (must be completed within one year from appointment)
• Must be a United States citizen
• Knowledge of customer service principles
• Knowledge of techniques & methods for organizing, prioritizing, and monitoring work
• Knowledge of telecommunication system operations
• Knowledge of proper grammar and spelling of the English language
• Knowledge of administrative & clerical procedures and systems such as stenography & transcription
• Ability to verbally obtain and relay pertinent & timely information
• Ability to utilize multiple computer and software applications simultaneously
• Ability to audibly detect or tell differences between sounds varying in pitch & loudness
• Ability to assess response needs and prioritize communication tasks
• Ability to retain and recall information such as words, numbers, pictures, and procedures

Responsibilities

• Receive & transfer incoming telephone or alarm system calls to appropriate department
• Enters, deletes, verifies and queries criminal justice information system data on behalf of law enforcement agencies; communicates pertinent system information to officers and agencies over phone as well as over the radio.
• Performs call back on disconnected calls
• Determine nature and location of issue and required services; and enters information in system as needed.
• Determine response requirements & relative priorities of situations
• Record details of calls / messages
• Maintain access & security of highly sensitive materials
• Scan status charts, maps, and computer screens to determine emergency units available for dispatch
• Observe residential & commercial alarm registers
• Pass and maintain applicable certifications
• Read & effectively interpret small-scale maps to determine locations and/or provide directions
• Perform other duties as assigned

Benefits

• The City of Charlotte provides a comprehensive benefits package to eligible employees.
• Click here to learn more about the City of Charlotte’s benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees