Interested in law enforcement but want to work in an office setting? The Records Unit is seeking a team member to play a vital role in police records management. Respect - Courage - Integrity - Service THE JOB: You will be part of a team of people who work to ensure law enforcement cases are processed effectively. This position provides customer service to the public at the front counter and by phone, answering a wide and interesting variety of questions. In addition, it supports Juneau Police Department operations through document processing, releasing reports, and FBI Uniform Crime Reporting. This position works regular business hours and does not typically require shift work. WE ARE LOOKING FOR: A friendly, patient, and observant person who can balance customer service and processing tickets, court paperwork, and law enforcement forms and documents. It is important to have interpersonal skills to communicate effectively with a diverse range of customers. The ideal candidate maintains the strictest confidence while handling sensitive documents and information. WORK HOURS & LOCATION The Records Unit provides essential support to operational units of the police department and staffs the public-facing front window of the police department Monday through Friday between 8:00 AM - 4:30 PM excluding observed holidays. Records Technicians work within the Records Unit on the first floor of the police department on Alaway Avenue in the Lemon Creek area, conveniently located between downtown and the valley. There is plenty of free parking in our secure parking lot just steps away from the building. JPD employees are eligible for membership in the Fitness Fund, providing access to an onsite gym and workout equipment 24 hours a day. In this position, you will be responsible for both clerical and technical work, such as data entry, filing, answering phones, providing customer service, conducting routine and complex redactions of information in documents, audio and video files, releasing information to the public, justice partners, and private companies. This position will learn to perform coding and classification of crime data in the JPD Records Management System which is then submitted to the State and Federal government via the National Incident Based Reporting System. Records work involves systematic receipt, storage, release, disposal, and security of all documentation related to police records. You will play a vital role in helping to maintain the integrity of all records with established standards, policies, procedures, and departmental guidelines.