Police Records Clerk

City of Fayetteville, NC • Fayetteville, NC

346d

About The Position

The City of Fayetteville is currently recruiting for Police Records Clerks to perform a wide variety of specialized clerical duties in support of the Police Department. This includes processing and maintaining Police Department records using various computer systems, software, and paper records. The role involves filing and researching law enforcement information and data, completing police reports, providing information and assistance to the public, and performing other related duties.

Requirements

• Two years of increasingly responsible experience in customer service or related field.
• Experience working in a team environment with public contact preferred.
• Equivalent to the completion of the twelfth grade.

Nice To Haves

• Business Machine Operations certification
• Public Records Laws certification.

Responsibilities

• Compile, type, record and file a wide variety of police records, reports and materials including memoranda, letters, reports, complaints, declarations, booking information, restraining orders, fingerprint cards, warrants, citations, and crime and traffic reports.
• Process, sort, copy, distribute and file crime reports, traffic reports, citations, petitions, and other materials; assign case numbers; enter data into the computer system.
• Provide information to internal and external customers; mail reports to outside agencies in accordance with established regulations and provide general information regarding department policies, procedures and regulations.
• Screen calls; assess the nature and urgency of callers and route the appropriate staff.
• Receive crime reports over the telephone and in person; gather necessary information; ensure accuracy and completeness of report.
• Provide support to investigators by entering accurate information about missing persons, stolen items and/or other related issues into applicable computer systems.
• Transmit data and files to the court; collect arrest, warrant and traffic reports and citations for courts; prepare necessary documents for Police Officers.
• Maintain the Department's warrant system including notification, tracking and documentation on attempts to serve; access system information.
• Maintain a variety of police records filing systems; prepare and maintain legible, concise and understandable activity logs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED