Police Real-Time Crime Center Operator

City of Farmington•Farmington, NM

23h•$21•Onsite

About The Position

The Police Real Time Crime Center (RTCC) Operator performs technology-based investigative work in real-time to support both the Emergency Communications Center's dispatch of calls for service and the response to those calls by public safety units. The job frequently involves monitoring video cameras to detect criminal or suspicious activity, processing analytical queries contemporaneous with events, and relaying key information to responding law enforcement officers via radio. RTCC staff are trusted to collect relevant information and make timely decisions while working in a multifaceted technology-driven environment. Work includes proactively monitoring, operating, and interpreting multiple interactive software systems, recognizing possible crimes in progress including violent crimes, damage to infrastructure or property, public disturbances, and serious traffic accidents, and evaluating computer-aided dispatch (CAD) calls or incoming 911 calls to determine if additional intelligence can be gathered and provided to responding officers. Examining relevant videos, uploading videos to evidence repositories, and authoring supplement incident reports and testimony in related investigations and cases. This position is distinguished from a Public Safety 911 Operator by the latter's responsibility for receiving incoming calls from the public and gathering information from the caller to determine if an officer should be dispatched. Distinguishing Characteristics The operator works under the supervision of the Real-Time Crime Center (RTCC) Supervisor and monitors calls for services as they come to the attention of the San Juan County Emergency Communications Center. The operator works with various surveillance camera systems, investigative software platforms, and radio technology. During the response and early investigative stages of a call for service, the operator provides information to the first responders and Communications dispatchers related to crime and crime in progress. The operator works rotating shifts, including weekends and holidays.

Requirements

This position is subject to the City's Drug and Alcohol-Free Workplace Program which includes: pre-employment testing, post-accident testing, reasonable suspicion testing, return-to-duty testing, and follow-up testing.
This position has the responsibility to participate in and comply with the City's Environmental, Health, and Safety program.
Graduation from an accredited four-year college or university with major coursework in Criminal Justice Administration, Business or Public Administration, GIS mapping, Information Technology, Computer Science, Statistics, or a related field is preferred or an equivalent combination of education and experience sufficient to perform job duties.
Valid state driver's license with an acceptable driving record for the past three years.
Knowledge in data analysis, data management and retrieval, research methods, theory, and statistics as well as the ability to conduct complex statistical and analytical studies.
Ability to collect, conceptualize, analyze, interpret, and prepare police data.
Ability to utilize data to evaluate manpower allocation, problem-solving effort effectiveness, and make recommendations to increase effectiveness and efficiency of police operations.
Knowledge of computer data systems, statistical analysis, and geographic information systems.
Knowledge of methods and techniques of program and project management, including development of objectives related to crime prevention methods and procedures, the monitoring of programs and projects, and critical analysis and evaluation methods.
Excellent writing skills with the ability to communicate effectively orally and in writing; ability to establish and maintain effective working relationships with coworkers, supervisors, other City personnel, and members of the public; ability to exercise sound judgment in evaluating situations and in making decisions; ability to follow and give verbal and written instructions.
Word processing, typing, and computer skills necessary.
Ability to use proper spelling, punctuation, grammar, arithmetic, statistical analysis, and business English required.
Ability to learn and apply technical terminology and information specifically related to police work.
Ability to effectively and discreetly handle confidential information.
Ability to interpret and explain relevant City and Department policies and procedures along with local and state ordinances and statutes, as they apply to crime analysis, law enforcement operations, and intelligence networks and databases.
Develop and implement training as required to meet objectives.
Knowledge of modern office practices, methods, and equipment including personal computer hardware and software.
Ability to demonstrate knowledge of principles and practices of workplace safety.
Techniques for providing a high level of customer service and customer focus.
Ability to travel.
Extensive background checks are required.

Nice To Haves

Work experience in law enforcement or the criminal justice system is preferred.
Experience in crime analysis, crime investigation, intelligence analysis, or GIS experience in law enforcement, military, government, or education is preferred.
Work experience performing statistical analysis and research including analyzing data, developing recommendations, implementing strategies, and preparing reports of findings is preferred.
Professional certifications such as IACA Law Enforcement Analyst (CLEA) or IALEIA Basic certification is preferred.
Any combination of training, education, and experience which is equivalent to the employment standards listed above, and which provides the required knowledge and abilities, will be deemed acceptable for this position.

Responsibilities

Demonstrates strong attention to detail in locating addresses, nearby video assets, and associated call-related data during a call for service.
Simultaneously listens to public safety radio transmissions, monitors calls for service on Computer Aided Dispatch screens, and views selected public-private video assets.
Observes, detects, and appropriately reports to dispatchers and responding officers elements of crime that are observed through video streams.
Recognizes suspicious behaviors and circumstances appearing on video feeds, and records date, time and camera location, or digitally record those activities when appropriate under the policy.
Communicates effectively, both verbally and in writing, facts and circumstances of importance during and immediately following a police response to crime, often during dynamic and stressful conditions.
Notifies Dispatch of locations of crimes in progress.
Conducts open source and restricted queries using specialized criminal justice intelligence-based databases.
Provides intelligence sharing and investigative assistance to patrol, investigation, and other public safety personnel in real-time.
Operates desktop, laptop, network, and secure system computers; public safety radios and telephones; access, navigate, and record when permissible under the policy, disparate video systems accessible through the RTCC platform; operate other equipment as assigned.
Prepares incident, supplemental, and investigative reports that are clear, concise, and accurate.
Performs key functions requiring technical expertise and attention to detail such as entry, query, and retrieval of investigative data; location of source documents and reports from a variety of computer networks to include the police department, city, state, county, and federal computer systems, as well as investigative, intelligence and open-source applications.
Serves as a liaison with other RTCCs and assists law enforcement agencies requiring real-time Farmington Police Department information.
Applies criminal justice and legal protocols, follows all related agency policies, and exercises technical expertise in the capture, preparation, and storage of data and video work products.
Creates and manages spreadsheets and other analytical tools as needed
Notifies supervisory staff of important and/or critical incidences.
Maintains clarity of thought and performance of duty during stressful situations.
Interacts with co-workers and the public with tact, diplomacy, integrity, respect, and effectiveness.
Participates in ongoing training to remain current in work methods, procedures, and related laws.
Accepts direction from supervisor(s) and carries out assigned tasks.
Situational awareness provided will include but is not limited to tracking evolving situations, identification of possible suspects, and suspect vehicles, locating fleeing suspects, and calling for additional resources when on-scene personnel are unable to do so.
Provides video monitoring of activities during special events, protests, and large gatherings.
When directed, assist with undercover narcotic investigations by providing additional visual assistance to the operations.
Responds to requests for video evidence during/after critical incidents as well as post-incident investigations.
Provides court testimony on the validity and authenticity of the video footage.
Performs other related duties as assigned.
Make sound decisions and quickly react positively under stressful conditions which may include the life or well-being of a citizen or public safety member who is in danger.
Conducts searches through various databases to gather pertinent information on vehicles, neighborhoods, suspects, or addresses as needed.
Integrates training, experience, and knowledge to identify potentially dangerous situations.
Competencies Critical thinking is required to achieve success. The operator will have to continually assess ongoing situations, identify risks, overcome obstacles, and work toward specific goals to successfully Liaisons with applicable federal, state, and local law enforcement agencies in furtherance of joint crime prevention, case information exchange, and criminal apprehension activities, including the integrative reporting of events and occurrences from surrounding jurisdictions impacting on crime prevention efforts locally.
Attendance at work is an essential function of this position.
Attends relevant or required training as needed.
Operates motor vehicles in carrying out the business of the Department and City.
Perform related duties and responsibilities as required.
Ability to operate tools and equipment listed.
Other duties as assigned.