POLICE DISPATCHER

San Jose Evergreen Community College District • San Jose, CA

115d • $75,559 - $92,211

About The Position

The Police Dispatcher reports to the Supervisor of Police Dispatch & Records, to be assigned Districtwide. This position is a 12 months per year position; 40 hours per week. Work hours and schedule will vary. This position is represented by the California School Employees Association (CSEA), Chapter 363. Under the direction of assigned administrator, the Police Dispatcher receives emergency and non-urgent phone and radio calls for police assistance from students, staff, and the public on District property and safety. Contacts and dispatches police, maintenance and custodial personnel to incidents. Provides general clerical support to the department.

Requirements

• A U.S. high school diploma, GED certificate, or high school equivalency certificate.
• One year of clerical/call taker experience in a high volume customer service environment, preferably in a police, fire, or hospital environment.
• A valid California Driver's License.

Nice To Haves

• Bilingual abilities, desirable.

Responsibilities

• Receive calls and walk-in inquiries from students, staff, and the public by telephone or two-way radio regarding emergency and other situations.
• Determine the priority and respondent for all calls.
• Contact, inform, and dispatch Police Officers or others as appropriate of situation.
• Receive and respond to phone calls regarding alarms, injury, accident, disturbance, bomb threats, or suspicious persons on campus.
• Maintain two-way radio contact with all individuals and teams on assignments.
• Coordinate emergency calls and relays information and assistance requests involving emergency services from other jurisdictions.
• Order ambulances and tow trucks or contacts the appropriate agency for extended assistance.
• Receive reports and communicate facilities maintenance problems to custodial, grounds, or maintenance personnel.
• Monitor fire and intrusion alarm systems.
• Receive and verify permanent information from campus police records.
• Request information as necessary related to wanted persons, stolen vehicles and property, vehicle registration, and other information from other public safety agencies.
• Prepare control logs, routine letters, memos and reports; maintain files and statistics of citations.
• Maintain, verify, log and print parking permits to staff, visitors including contractors.
• Receive, inventory, and control lost and found articles.
• Periodically test and inspect communications equipment.
• Ensure voice recorders are in working order.
• Receive, maintain, distribute and log keys, radios, and/or access control equipment.
• Operate and monitor access control and alarm monitoring, security surveillance and key locks.
• Monitor electronic surveillance cameras.
• Ensure that the Emergency Notification System is populated with accurate information.
• Perform fingerprinting for District employees and the public for employment purposes.
• Collect and process fingerprint fees from the public.

Benefits

• Excellent fringe benefit package includes a pension, medical, dental, vision, EAP (employee assistance plan) and life insurance for employee and eligible dependents, and income protection.
• Voluntary plans include supplemental life insurance, Flexible Spending Accounts, 403b and 457 Deferred Compensation Accounts.
• Classified employees also receive vacation, 12 sick leave days and 20 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 101-250 employees