Police Dispatcher I - On-Call

Cal Poly • San Luis, CA

26d • $27 - $39

About The Position

The Communications and Records section dispatches university police and other public safety personnel, and operates as the primary campus public safety answering point, using an enhanced 9-1-1 telephone system. The Police Dispatcher performs initial caller interrogation to determine the appropriate level of service needed in emergency situations and allocates appropriate personnel and resources to incidents. Fire and emergency medical response are initiated by the Police Dispatcher and are transferred to allied agencies. The Police Dispatcher offers pre-arrival patient-care instructions and performs other duties of emergency medical dispatch, using guidelines established by the appropriate Emergency Medical Services Agency. The Communications and Records section is also the central records repository for the University Police Department and the law enforcement-related portion of the Transportation & Parking Services section. This is a 2 year on-call position. Under the administration of the Assistant Vice President/Chief of Police Public Safety, the University Police Department is responsible for the safety, health and well-being of the university community. The University Police Department consists of two divisions; an Operations Division managed by a Deputy Chief and Lieutenant, and a Support Division managed by an Associate Director. Communications and Records is within the Operations Division, which is supervised by a Communications and Records Coordinator, and is staffed-by 5 staff Police Dispatchers and 1-10 Hourly/On-Call staff Police Dispatcher. Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu .

Requirements

• Thorough knowledge of legal codes, restrictions, and requirements; procedures and techniques for receiving complaints and calls for service, and for dispatching and communicating with field units; information systems (CJIS, CLETS, DMV, DOJ, CSAR, Cal-Photo, CCPOR, NCIC, NLETS, T2 Parking system, and local warrant CJIS system); public safety-related agencies and field units/personnel; agency rules and procedures; and equipment operating procedures.
• Ability to present, describe and summarize information orally using clear, concise and appropriate language in an organized manner and to derive the correct meaning from various types of information received orally (e.g. giving and understanding instructions, directions, descriptions, explanations, etc.). This includes competency in applying job-specific vocal and listening techniques.
• Thorough knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary.
• Ability to effectively converse using police radio systems.
• Must possess a current P.O.S.T. Public Safety Dispatcher certificate within 1 year of employment (training costs covered by university).
• High school diploma or equivalent.
• Must be able to type 40 wpm.
• One year of demonstrated competency using a switchboard and a two-way radio communication system in a law enforcement or comparable agency within the last ten years.
• Selected candidates must successfully pass a pre-employment background and fingerprinting check as well as a general medical examination, drug test, and hearing test.
• Satisfactory completion of a background check (including a criminal records check) is required for employment.
• Applicants for staff and management positions must be authorized to work for any employer in the U.S.

Responsibilities

• Performs initial caller interrogation to determine the appropriate level of service needed in emergency situations and allocates appropriate personnel and resources to incidents.
• Fire and emergency medical response are initiated by the Police Dispatcher and are transferred to allied agencies.
• Offers pre-arrival patient-care instructions and performs other duties of emergency medical dispatch, using guidelines established by the appropriate Emergency Medical Services Agency.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees