Police Dispatcher I/II

City of Upland • Upland, CA

326d • $54,486 - $76,759

About The Position

The City of Upland is recruiting for Police Dispatcher I/II. Successful candidates will be eligible for a Signing Bonus! Under immediate (Police Dispatcher I) or general (Police Dispatcher II) supervision, receives, assesses, prioritizes, and transmits emergency and non-emergency incoming telephone and radio calls for police, fire, and emergency medical services; dispatches appropriate staff and coordinates various requests for service for citizens and City employees; processes and maintains a variety of reports, records, and files; and performs related work as required. Police Dispatcher I is the entry-level trainee classification in the Police Dispatcher series, while Police Dispatcher II is the fully qualified journey-level classification. Positions in the Police Dispatcher class series are flexibly staffed; positions at the Police Dispatcher II level are normally filled by advancement from the Police Dispatcher I level.

Requirements

• Equivalent to completion of the twelfth (12th) grade.
• Police Dispatcher I: One (1) year of clerical or technical administrative experience which required extensive interaction with the public.
• Police Dispatcher II: One (1) year of responsible public safety dispatch experience equivalent to the Police Dispatcher I classification with the City of Upland.
• Possession of, or successful acquisition within twelve (12) months of appointment, a valid Public Safety Dispatcher Certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T) for Police Dispatcher I.
• Possession of a valid Public Safety Dispatcher Certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T) for Police Dispatcher II.

Responsibilities

• Receives calls, complaints, and inquiries from the public for police, fire, medical, or other emergency and non-emergency services over the phone; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required in accordance with established procedures.
• Dispatches public safety emergency units using a computerized dispatch system, including determining priority of the emergency and contacting and sending an appropriate response unit.
• Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units.
• Operates computer, telephone, radio console, and telecommunication equipment simultaneously while performing dispatching activities.
• Enters, updates, and retrieves a variety of records from computer databases, including stolen vehicles, vehicle registration information, weapons information, and warranted or missing persons.
• Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, stolen vehicles, and property.
• Provides initial non-emergency contact with the public and representatives of other agencies for services; determines the nature of the contact.
• Processes new and recalled warrants; verifies warrant information is accurate; confirms warrants are valid.
• Monitors alarm panel for City businesses and Police Department video surveillance cameras.
• Acts as a liaison to the public and representatives of other agencies for the department.
• Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files.
• Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies.
• Assists with searching, monitoring, and/or escorting female detainees and their children, as necessary.
• Observes and complies with City and mandated safety rules, regulations, and protocols.

Benefits

• $2,500 Signing Bonus for Police Dispatcher I - $1,250 to be paid at the completion of training; $1,250 to be paid at the successful completion of probationary period (12 months).
• $5,000 Signing Bonus for Police Dispatcher II - $2,500 to be paid at the completion of training; $2,500 to be paid at the successful completion of probationary period (12 months).
• Salary range for Police Dispatcher I: $54,486.96 - $69,540.71.
• Salary range for Police Dispatcher II: $60,143.41 - $76,759.93.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED