Police Dispatch Manager
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About The Position
The Police Dispatch Manager is responsible for managing and directing the work within the Dispatch Division of the Mesa Police Department, which is a twenty-four hour, seven-days-per-week operation that handles resource assignments and coordinates the response of law enforcement units to the scene of public safety emergency incidents. The Police Dispatch Division supports officers by assigning units to incidents, monitoring unit status, and responding to queries for information related to incidents, persons, vehicles, and law enforcement actions. This position supervises Public Safety Communications Administrators who are responsible for overseeing the day-to-day operations for police dispatching services. Specific duties of the Manager include: developing strategic and operational plans for the division; ensuring technical support on Police response is provided to Public Safety Shift Supervisors and Telecommunicators; collaborating with the Mesa Public Safety Support Department and Mesa Fire and Medical Department to promote consistent and complementary practices across the three departments; analyzing data on performance and workloads; coordinating budgeting and financial management activities with Police fiscal staff, to include preparing budget estimates, monitoring expenditures, and communicating status of funds; developing staffing strategies and shift schedules that ensure adequate coverage of the work, and managing use of overtime to close gaps; identifying opportunities to improve performance outcomes while ensuring efficiency of dispatch operations; performing notifications to appropriate internal and external parties on the status of major incidents; handling media inquiries, collaborating with other City Departments on the delivery of services to the residents, businesses, and visitors to Mesa; coordinating policy development and implementation to promote standardized approaches to responding to emergency and non-emergency public contacts; monitoring results of quality assurance reviews to identify patterns and trends in performance and implications for changes to hiring, training, policy, or practice; and participating in regional collaboration such as PSAP manager meetings at the state and local agency levels and regional cooperation group meetings. This class performs related duties as required.
