Police Communications Operator

Commonwealth Of Pennsylvania • McConnellsburg, PA

384d • $47,883 - $72,189

About The Position

The Police Communications Operator (PCO) position at the Pennsylvania State Police involves specialized work in receiving, transmitting, maintaining, and coordinating public safety information. The role is crucial in supporting law enforcement functions by managing emergency and non-emergency calls, relaying incident information, and maintaining records. This full-time position requires effective communication skills and the ability to work in a fast-paced environment, including rotating shifts, weekends, and holidays.

Requirements

• Two years of experience using two-way radio, multi-line telephone, or computer-aided dispatch systems.
• Two years of experience using computer systems for entering, updating, and retrieving information.
• Completion of 60 college credits or an equivalent combination of experience and training.
• Possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with communication.
• Obtain an active Public Safety Telecommunicator certification within the probationary period and maintain it.
• Obtain active CLEAN and JNET certifications within the probationary period and maintain them.

Responsibilities

• Receive calls from the general public and county 911 operators regarding emergency and non-emergency police issues.
• Question callers to gather details, determine response requirements, and assign relative priorities of incidents.
• Relay incident information to responding Troopers and other agencies.
• Utilize CLEAN, JNET, and PFAD to access, research, and maintain records.
• Establish and maintain incident information in electronic record management systems.
• Communicate with Troopers and other PCOs regarding active incidents or concerns.

Benefits

• Full-time employment with a stable salary range.
• Opportunities for career advancement within the Pennsylvania State Police.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed