Police Communications Operator

Commonwealth Of Pennsylvania • Lancaster, PA

383d • $47,883 - $72,189

About The Position

The Police Communications Operator (PCO) position with the Pennsylvania State Police is crucial for ensuring public safety in Pennsylvania. The operator will be responsible for answering emergency and non-emergency calls, gathering essential information, and coordinating responses with law enforcement and emergency services. This role requires effective communication and the ability to prioritize incidents to assist the community efficiently.

Requirements

• Two years of experience using two-way radio, multi-line telephone, or computer-aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.
• Possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication.
• Obtain an active Public Safety Telecommunicator certification within the probationary period and maintain it for the duration of employment.
• Obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications within the probationary period and maintain them for the duration of employment.

Responsibilities

• Receive calls from the general public and county 911 operators regarding emergency and non-emergency police issues.
• Question callers to gather details, determine response requirements, and assign relative priorities of incidents.
• Dispatch and relay incident information to responding Troopers.
• Coordinate with municipal police, fire, ambulance, towing, PennDOT, or other services to provide incident details and request assistance and response.
• Utilize CLEAN, JNET, and PFAD to access, research, and maintain records.
• Establish and maintain incident information in electronic record management systems.
• Communicate with Troopers and other PCOs regarding active incidents or concerns.

Benefits

• Full-time position with a 40-hour work week.
• Rotating shifts, including weekends and holidays.

What This Job Offers

• Job Type: Full-time
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed