Police Communications Dispatcher (20138477)

City of San Rafael, CA • San Rafael, CA

288d • $5,641 - $7,199

About The Position

The City of San Rafael Police Department is recruiting for a full-time, Police Communications Dispatcher. This is a specialized police civilian classification and performs all duties required to effectively dispatch police services including operating police radio communication equipment to communicate with the public and police. Receives, interprets, and transmits information essential to the delivery of emergency and non-emergency police services.

Requirements

• High school diploma or general education degree (GED)
• One (1) year experience in public safety work or equivalent combination of education and experience.
• Knowledge of CAD procedures, police dispatch radio and phone equipment, city and department policies and procedures, information technology, personal computers and related software applications, city geography and beat structure, use of reference maps and code manuals, civil and criminal codes.

Nice To Haves

• Bilingual skills (2.5% Conversational, 5% Full, 10% Expert)
• P.O.S.T. Certificate Pay (3% Public Safety Dispatcher)
• Experience in a similar dispatch role.

Responsibilities

• Monitors local emergency services radio transmissions; maintains contact and monitors status of field units; monitors the county mutual aid channel.
• Responds to emergency phone lines, including calls to and from fire department, alarm companies, and tow companies.
• Prioritizes needs of difficult callers, including hysterical victims, incoherent persons and suicidal subjects; assesses and evaluates emergency situations.
• Enters calls for service information into the CAD system, including type, location, nature and description of event; enters all field unit transmissions.
• Enters information into automated systems, including temporary warrants, missing persons, property, stolen vehicles, domestic violence restraining orders and firearms; searches various databases and automated systems in response to information requests.
• Performs a variety of clerical duties, including photocopying, completing forms and maintaining records; receives and responds to document requests for warrants and DMV printouts.
• Operates a variety of specialized equipment related to dispatch work.
• Answers front office non-emergency lines after hours.
• Informs on-duty shift Sergeant of street activity and pending calls for service.
• May train and evaluate new employees.
• Performs related duties as required.

Benefits

• Retirement: The City is a part of the Marin County Employee Retirement Association (MCERA) plan, which offers reciprocity between agencies in CalPERS.
• Health Insurance: Full flex cafeteria plan which can be applied to a health plan or converted to cash.
• Life Insurance/Accidental Death & Dismemberment: $5,000 each.
• Dental Insurance: Fully paid premium.
• Vision Insurance: Fully paid employee premium.
• Deferred Comp: Employee option.
• Annual Leave: Vacation ranges from 10 to 25 days (depending on years of service), 12 days of Sick Leave, 13 Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED