Police Communication Operator-Phoenix Police Department - September 2024
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About The Position
The City of Phoenix is seeking dedicated individuals to join the Police Communications Operator team, a vital part of the community's safety and service. This position involves answering calls from the public and communicating via radio with police officers regarding various emergencies and non-emergencies. As a Police Communications Operator, you will be responsible for using a multi-line telephone system, radio network panel, and Computer Aided Dispatch (CAD) system to receive, prioritize, and process calls for police services. This role requires a calm demeanor and the ability to work effectively with both citizens and police officers in high-pressure situations. The Police Communications Operators work in a 24/7 operation, which means you will be required to work various shifts, including nights, weekends, and holidays. The position includes responsibilities as both a Call Taker, answering 911/Crime Stop calls, and as a Radio Dispatcher. The City of Phoenix offers a comprehensive training program to ensure that all operators are well-prepared for the demands of the job. This includes a Police Communications Operator Training Course that must be successfully completed. In addition to the operational duties, the City of Phoenix is committed to providing a supportive work environment. Employees are encouraged to contribute to the community and make a meaningful impact through their work. The City is also offering a $7,500 hiring incentive for new hires, which will be paid in accordance with A.R. 2.55. Furthermore, employees who refer candidates to this position may be eligible for a referral incentive, fostering a collaborative and supportive workplace culture.
