Police Communication Operator-Phoenix Police Department - January 2025

City of Phoenix (AZ) • Phoenix, AZ

337d • $26

About The Position

The City of Phoenix is offering a $7,500 hiring incentive to new hires for Police Communications Operator which will be paid in accordance with A.R. 2.55. City of Phoenix employees who refer candidates to this position may be eligible for a referral incentive. Candidates must list the name and employee ID number of the current employee. Are you passionate about helping others and eager to make a meaningful impact in your community? Do you aspire to be part of an exceptional team? If so, this opportunity might be perfect for you. The City of Phoenix is seeking dedicated individuals who are committed to delivering outstanding customer service and joining a distinguished team of 911 operators and dispatchers. Step up to the challenge and become a proud member of this elite team, supporting Phoenix's finest police department as a vital part of our community's safety and service. Police Communications Operators answer calls from the public and communicate via radio with police officers regarding all types of emergencies and non-emergencies. The City of Phoenix is seeking individuals who demonstrate the ability to calmly work with the citizens of Phoenix and police officers while using a multi-line telephone system, radio network panel, and Computer Aided Dispatch (CAD) system to receive, prioritize, and process calls for police services. Our Police Communications Operators work both as Call Takers, answering 911/Crime Stop calls, and Radio Dispatchers. This is a 24-hour a day, 7-day a week operation.

Requirements

• One year of experience in public contact and clerical work including experience in general typing.
• A high school diploma, home school diploma, or a GED equivalency.
• Ability to accurately type 40 words per minute (net) from dictation.
• Must be able to successfully complete the Police Communications Operator Training Course.
• Must be able to work any shift during the 24/7 operation period.
• Ability to sit and/or stand at designated workstation for extended periods of time.
• Full disclosure of civilian driving history/record, background history, and financial history.

Nice To Haves

• Proficient at entering data and viewing information on multiple computer monitors at the same time.

Responsibilities

• Answer calls from the public regarding emergencies and non-emergencies.
• Communicate via radio with police officers.
• Use a multi-line telephone system and radio network panel.
• Utilize Computer Aided Dispatch (CAD) system to receive, prioritize, and process calls for police services.
• Work as both Call Takers and Radio Dispatchers.

Benefits

• Traditional pension with employer and employee contributions.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED