Poker Host/ess (Part-Time)

Miccosukee Resort & Gaming • FL

84d

About The Position

We are looking for an experienced Poker Host/Hostess to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Requirements

• Must be able to communicate in English.
• High school diploma or equivalent.
• Must be able to obtain and maintain a Tribal Gaming License.
• Working knowledge of PC skills including MS Word and Excel.
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc.
• Withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
• Be able to work indoors and be exposed to various environmental contaminants including smoke.
• Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned.
• Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives.
• Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner.
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.

Responsibilities

• Greeting patrons and maintaining accurate waiting lists for all games.
• Exchanging cash for chips for patrons when called upon.
• Calling patrons according to waiting list when seats become available.
• Opening and maintaining games.
• Promoting positive customer relations at all times and escorting customers to tables.
• Assisting in keeping the Poker Room neat and clean, thereby eliminating safety hazards.
• Obtaining food, beverage and porter services for patrons when needed.
• Providing buy-ins to players and making cash and chip exchanges for patrons and dealers when needed.
• Calculating totals for customers' chips and paying out cash for chips collected.
• Ensuring that cash drawer is balanced at all times and making exchanges with the vault when necessary.
• Providing fills for dealers when needed.
• Responsible for starting games, tracking team member hours and rotations, making table decisions and running promotions.
• Responsible for bank fills and chips purchasing.
• Adhering to the Miccosukee Service Expectations.
• Maintaining complete knowledge of and complying with all departmental policies and procedures.
• Maintaining confidentiality of pertinent casino data.
• Being knowledgeable with all Title 31 rules and regulations.
• Ensuring full compliance with departmental Internal Controls, policies, procedures and regulations in relation to Title 31.
• Recording all Title 31 cash in/out transactions at the established threshold and being knowledgeable in recording transactions in the compliance system.
• Maintaining clear and open communication with guests, managers and team members.
• Consistent and regular attendance is an essential function of this job.
• Performing other related duties as assigned.

Benefits

• Competitive compensation.
• Great benefits.
• Fun work environment.

What This Job Offers

• Education Level: High school or GED