Deals assigned games in an accurate manner while providing outstanding customer service. As needed, also will oversee poker games and employees to ensure that the safety, integrity, security, company, and regulatory policies/procedures of the above are upheld. Supervises, coaches and supports dealers. Maintains superior guest service by identifying, cultivating and improving the established player base working towards a positive company image whenever possible. Must be flexible and able to work all shifts as assigned. Poker Experience Required Essential Job Functions: Excellent internal/external guest service; Stand and circulate throughout assigned area; Possess thorough knowledge of games assigned to supervisor Understand and monitor compliance with gaming regulations and company policies and procedures; Maintain positive guest relations, evaluate play, and extend complimentary services when appropriate; Direct and supervise dealers in assigned areas; Evaluate designated employees’ performances; Monitor changes of cards and dice, and inspect new equipment before allowing into play; Resolve guest complaints or refer to Manager when appropriate; Ability to protect assets of company; Ability to maintain strict confidentiality; Other reasonable duties as assigned.