Poker Dealer - Tournament
About The Position
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK.
Requirements
- Previous experience in casino or hospitality industry preferred.
- Proficiency in dealing poker as offered for play in the casino.
- General knowledge of poker rules and regulations.
- Prior casino experience is preferred.
- Must have the ability to read, write and speak fluent English.
- Must have the ability to respond to common inquiries or complaints from guests and regulatory
- Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and manuals.
- Must have the ability to present information and respond to questions from groups of managers, employees, and guests.
- Must have the ability to read, analyze, and interpret technical procedures and governmental regulations.
- Must have the ability to write reports, business correspondence, and procedure manuals.
- Basic computer knowledge; MS Office
- Meet any credentialing requirements of the Pennsylvania Gaming Control Board.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Standing/Walking 85% of the time
- Bending and lifting 15% of the time
- Lifting/moving maximum of 25 lbs.
- This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment.
- High Noise Level
Responsibilities
- Providing superior customer service in accordance with Company standards.
- Demonstrate knowledge of and the ability to deal poker offered by the casino.
- Reconcile potential conflicts with guests regarding the rules and conduct of game play.
- Responsible for game protection including the identification of potential card counters, game accuracy and pace of poker play.
- Conduct all procedures associated with opening and closing the shift including preparing cards and associated gaming equipment as well as accuracy completing all poker transactions required.
- Assist in the handling of all guest related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits.
- May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services.
- Participate in ongoing training and successful completion of additional games as deemed necessary.
- Provide professional representation at internal and external meetings and events.
- Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.
- Ensure interactions with internal and external guests follow the guidelines of the customer service program.
- Adhere to all Corporate and local policies, procedures, and operating guidelines.
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
