POKER DEALER SCHOOL

Seminole Gaming•Coconut Creek, FL

2d•Onsite

About The Position

Our Commitment to Service: We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. Attend Seminole Coconut Creek's Poker Dealer School for free, and start an exciting, new career in Poker! The goal of the school is to prepare team members for available career opportunities within the Poker department at Seminole Coconut Creek Casino. Attendees will be hired as a Poker Brush (Guest Service Representative) and will be paid for training time with the school. Training includes an equal split between hands-on experience as a poker brush on the casino floor and formal dealer instruction. Once the school is completed, an audition will be administered. If the audition is passed, you will be offered an On Call Dual Rate Poker Brush/Poker Dealer position. This is a paid position.

Requirements

High school diploma or equivalent required.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Nice To Haves

Prior guest service, poker experience preferred

Responsibilities

Performing the functions of a Poker Brush or Dealer on an assigned shift.
Responsible for dealing an assigned game in accordance with established policy and procedures.
Conducts the assigned game with respect to Seminole Gaming’s Compliance and Regulations and procedures.
Responsible for customer satisfaction and enjoyment.
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Meet and greet guests.
Answer telephone in Poker area and questions from potential players.
Maintain waiting lists for all Poker games using the Bravo system.
Open and maintain games.
Page players when seats are available and escort players to tables as needed.
Provide buy-ins to players as needed.
Perform credits and fills with Dealers.
Transport cash and chips to and from Poker Cage as needed.
Wash and reset decks as assigned.
Maintain constant contact with Floorperson to ensure proper servicing of guests.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Promote positive guest and team member relations at all times.
Maintain a clean, safe, hazard-free work environment within area of responsibility.
Perform other duties as assigned.
Deals cards to players and shuffles as appropriate according to established rules and regulations.
Announces winning hand to players.
Ensures that correct "rake" are taken from the winning pot.
Verifies beginning and ending chip and money balances and confirms supporting documentation.
Receives fills and distributes credits.
Ensures that wagers are placed before cards are dealt.
Monitors game and notifies supervisor of any disputes, problems or concerns with either a patron or the progress of the game.