Point of Sale (POS) Implementation Specialist

ECR Software Corporation • Boone, NC

102d

About The Position

The POS (Point of Sale) Implementation Specialist position serves as a customer-facing branch of ECRS. This position requires a high level of customer interaction to provide industry-defining implementation, support, and training for the company's hardware and software-based retail automation systems. This position acts as the ECRS on-site expert for networking, hardware, and other technical issues associated with the ECRS product line that performs their duties and responsibilities in getting a retail store installed, trained, and effectively running with their POS automation system.

Requirements

• 2-year technical degree or equivalent field experience, with 2+ years in computer/system hardware, software, and networking repair.
• CATAPULT experience and familiarity with retail point-of-sale software/drivers preferred.
• Strong troubleshooting, reverse engineering, and interpersonal skills, alongside analytical and problem-solving abilities.
• Experience in retail or customer service, with effective communication and organization skills.
• Maintain a friendly and professional demeanor.
• Willingness to travel extensively (35-40 weeks/year), including weekends and holidays, and handle physical tasks like lifting 20+ lb. boxes.
• Valid passport, clean driving record, and adherence to ECRS ladder safety standards.

Responsibilities

• Travel across the US, Canada, and Caribbean to implement POS Systems in diverse retail settings.
• Ensure successful implementation of software, networking, and security functions.
• Install hardware, configure software to fit client needs, and resolve hardware and software issues at new customer sites, troubleshooting and escalating technical Issues as needed.
• Review all pertinent documentation prior to assigned installations to be fully prepared and knowledgeable, staying updated on services and applications.
• Document all activities in a manner compliant with the company's quality procedures.
• Manage customer accounts and customer satisfaction at a level that promotes goodwill, confidence, and credibility to exceed customer expectations in terms of product, service, and support quality.
• Train customer's staff or direct them to training resources.
• Collaborate with ECRS internal staff on workflow and communication.
• Assist remotely with installations, support tasks, and miscellaneous duties when not in the field.

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 101-250 employees