Point of Sale Implementation Specialist

NORTH COUNTRY BUSINESS P RODUCTS INC•Minneapolis, MN

About The Position

Point of Sale Implementation Specialist Locations: Plymouth, MN Are you in the hospitality industry with an aptitude for technology and looking for a career change? This is the opportunity you have been waiting for! This position is accountable for ensuring excellent client services and working knowledge of the retail, grocery or hospitality industries as it relates to the software of point of sale systems. WHO YOU ARE You love interacting with clients and creating positive experiences. You are someone who thrives on making technology easier for others to use in the hospitality industry and thrives in a team environment! WHAT YOU’LL BE DOING Providing positive experience and service to all clients. Program/configure, test, and document POS systems/software and make modifications to existing programs as well as configure advanced network options and 3rd party interfaces. Effectively and efficiently manage a project within scope for every installation assigned and ensure a high standard of service and satisfaction for the client. Provide knowledge and proficiency of POS software, operating systems and networks for all product lines as assigned Effectively train clients in POS functionality. Analyze the needs of clients through client surveys and by collaborating with Sales and Implementation Managers. Develop detailed project documentation upon completion of project Maintain current knowledge of PCI/DSS compliancy on POS systems. Travel is an essential part of this role. A vehicle will be provided for all business related travel. WHAT ARE WE LOOKING FOR Previous SkyTab or Symphony integration/implementation is a plus. Experience in the retail, hospitality or grocery industry is preferred. Daily travel, including some overnight travel, is required. Proficient using Microsoft Office Suite, mainly Outlook, Word and Excel. Ability to train clients on technical applications. Excellent communication skills (verbal, written and listening), attention to detail and organizational skills required. WILL TRAIN THE RIGHT CANDIDATE Who we are – 100% Employee-Owned Technology Company Join North Country and become more than just an employee. As an associate, you'll be part of a collaborative ownership culture that fosters growth and rewards your contributions. Enjoy the benefits of earning a stake in the company and other opportunities that come with being a valued member of our team. Why North Country? Industry Leader Since 1948 - 75+ years serving grocery, convenience, and hospitality industries True Ownership - After 6 months, become an associate-owner through our ESOP and share in company success Career Growth - From technical roles to leadership positions with unlimited advancement potential Ready to Own Your Career? Join North Country where your problem-solving skills don't just fix systems—they build your financial future. Apply today and discover what it means to be more than an employee. Become an owner. North Country - Where Technology Meets Ownership We attribute our growth and success to the spirit and integrity of our associate owners. From entry-level to leadership positions, we offer challenging career choices and growth potential. If you want to be part of an innovative company and truly share in our success, take a look at what we have to offer! Visit us at gonorthcountry.com/careers Equal Employment Opportunity Statement North Country is an equal opportunity employer committed to providing employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, as required by applicable federal, state, and local laws. All employment decisions are based on merit, qualifications, and abilities. As a Minnesota state contractor, we maintain a Compliance Plan in accordance with Minnesota Department of Human Rights requirements and make good faith efforts to recruit from all segments of the population. We encourage applications from all qualified candidates and provide reasonable accommodations for individuals with disabilities in our application and interview process.

Requirements

Daily travel, including some overnight travel, is required.
Proficient using Microsoft Office Suite, mainly Outlook, Word and Excel.
Ability to train clients on technical applications.
Excellent communication skills (verbal, written and listening), attention to detail and organizational skills required.
WILL TRAIN THE RIGHT CANDIDATE

Nice To Haves

Previous SkyTab or Symphony integration/implementation is a plus.
Experience in the retail, hospitality or grocery industry is preferred.

Responsibilities

Providing positive experience and service to all clients.
Program/configure, test, and document POS systems/software and make modifications to existing programs as well as configure advanced network options and 3rd party interfaces.
Effectively and efficiently manage a project within scope for every installation assigned and ensure a high standard of service and satisfaction for the client.
Provide knowledge and proficiency of POS software, operating systems and networks for all product lines as assigned
Effectively train clients in POS functionality.
Analyze the needs of clients through client surveys and by collaborating with Sales and Implementation Managers.
Develop detailed project documentation upon completion of project
Maintain current knowledge of PCI/DSS compliancy on POS systems.

Benefits

True Ownership - After 6 months, become an associate-owner through our ESOP and share in company success
Career Growth - From technical roles to leadership positions with unlimited advancement potential

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