Point of Contact

United Urology Group•Knoxville, TN

About The Position

The Point of Contact (POC) provides support for the office and physicians independently and with minimal supervision. The POC also provides other diverse duties as requested or required under the general and direct supervision of the site manager.

Requirements

Minimum High School Diploma or GED required.
Minimum of two (2) years of front office experience, preferably in a medical setting.
Outstanding customer service skills.
Proficient knowledge of Medical Terminology, ICD-10, and CPT-4 Code.
Excellent typing, communication (verbal and written), and people skills.
Proficient computer software and database skills.
Strong analytical and organizational skills with attention to detail.
Flexibility, problem-solving, and team attitude.
Ability to type a minimum of 40 words per minute.
Must have the ability, flexibility, & willingness to travel between multiple sites within a geographic region.
Regularly required to sit 4-7 hours/day and stand 1-3 hours/day.
Intermittently required to walk, stoop, bend, speak, and listen.
Frequently lift and/or move up to ten pounds, and occasionally lift and/or move up to 25 lbs.
Ability to use the telephone 70% of the workday.

Nice To Haves

Prior Medical Assistant or prior patient assistance center experience.

Responsibilities

To create a positive and professional first impression of the practice and to show the patients a "we care" attitude.
Accurately and efficiently processes incoming messages (40-50 messages per day) from the PAC via Keona Health, including effectively triaging calls and responding to patients appropriately per policy.
Accurately and efficiently documents messages in EMR to the physician for the proper disposition of the message.
Contact patients at the physician's direction to provide results, arrange treatment, or discuss the status.
Scanning and indexing all pertinent information into the patient chart.
Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
Accurately assesses patient questions and conditions and confidently asks questions relating to symptoms or situations.
Explain procedures and hand out educational materials related to treatment/diagnosis.
Accurately and efficiently documents messages in EMR to the physician for the proper disposition of the message.
Contact patients at the direction of the physician to provide results, arrange treatment, or discuss the status.
To be able to identify common issues after procedures as well as identify common side effects of medications.
Schedule office appointments, local procedures injections, and external labs and radiology.
Communicate with physicians regularly to determine preferences and specifics pertaining to their specialty.
E-scribe medications per doctor preference as well as the ordering of tests
Completion of patient FMLA paperwork or related medical record requests.
Assist with appeals on behalf of the physician.