PMO Manager

Federated Service Solutions•Plymouth, MI

6d•Hybrid

About The Position

We are looking for a decisive PMO leader who can bring consistency, accountability, and structure to an established but inconsistent delivery organization. This role leads Project Delivery team of Program Managers, Project Managers and Project Coordinators supporting multi-site retail deployments, structured cabling, and technical installations nationwide. You will shape how projects are executed while actively coaching performance, resolving escalations, and reinforcing standards. This is a key management seat responsible for driving execution discipline and elevating performance across the Project Delivery team. Lead and manage a layered project team including Program Managers, Project Managers and Project Coordinators. Set clear expectations and address performance gaps directly. Ensure compliance and standardize execution processes across Quickbase, SharePoint, and HubSpot. Reinforce timeline discipline, documentation accuracy, and consistent customer communication. Oversee portfolio health across field deployments and technical installations. Ensure milestones are maintained and breakdowns are addressed early before they impact margin. Manage escalations for complex customer and internal delivery issues. Provide calm, structured leadership that protects relationships while reinforcing accountability internally. Analyze project performance metrics including process compliance, milestone adherence, task aging, escalation trends, and documentation compliance. Turn data into action plans that improve execution consistency. Develop leaders within the PMO who anticipate problems, communicate clearly and take ownership of outcomes. The PMO structure exists. The tools exist. The opportunity is in tightening execution and ensuring standards are followed consistently. When timelines slip, margin erodes. When documentation gaps appear, customers lose confidence. This role protects both by reinforcing predictable execution.

Requirements

7+ years in project management, with at least 3 years leading Project Managers and/or Program Managers
Experience in customer-facing delivery environments
Strong understanding of field deployments, structured cabling, or multi-site technical rollouts
Experience building or standardizing PMO processes
Strong analytical capabilities to support data-driven decision making
Comfort working inside project systems such as Quickbase, SharePoint, and CRM platforms
Confidence holding experienced professionals accountable

Nice To Haves

Experience supporting national retail rollouts, infrastructure deployments, or field service organizations is helpful.
Exposure to PMO transformation or scaling delivery teams will accelerate impact.
Familiarity with financial performance conversations and margin signals at the Program Manager level is beneficial but not required.
PMP certification is lightly preferred.