PMO Director / Program Operations Manager (Oregon/New Mexico/Colorado/Oklahoma REMOTE)

ICF • Albuquerque, NM

1d • Remote

About The Position

This role provides senior-level operational leadership and coordination for complex state or federally funded health transformation initiatives. The individual will be responsible for managing day-to-day program execution across various functions including grant administration, procurement support, financial monitoring, reporting, compliance tracking, technical assistance coordination, and stakeholder engagement. Key responsibilities involve establishing and maintaining integrated project schedules, risk registers, action logs, and documentation workflows to ensure timely, organized, and compliant delivery of program activities. The position coordinates cross-functional workstreams for procurement lifecycle activities, subrecipient onboarding, deliverable monitoring, and recurring reporting requirements. It also involves overseeing the onboarding of new team members, establishing structured processes for training, documentation standards, workflow integration, and role clarity. The Director ensures staff understand compliance expectations, reporting cycles, and governance processes, monitors operational risks, and escalates issues to senior leadership. Preparation of recurring and ad hoc reports for state agencies and federal partners, ensuring documentation is consistent, defensible, and audit-ready, is also a key function. The role supervises analysts and coordinators, maintaining quality control standards and reinforcing disciplined execution. This position supports rapid startup environments and high-volume implementation periods requiring structured coordination and strong internal controls. Up to 25% travel may be required. Candidates are required to live in either Oregon, New Mexico, Colorado or Oklahoma to be considered for this role. ICF is a global advisory and technology services provider, combining unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. ICF is an equal opportunity employer committed to building a workplace that allows everyone to thrive.

Requirements

• Bachelor’s degree in public health, health policy, health administration, public administration, public policy, business administration, economics, or related field.
• Minimum 8 years of experience managing large state or federally funded health-related grant programs, cooperative agreements, or public-sector healthcare initiatives.
• Demonstrated experience supporting CMS, CDC, HRSA, or other federally funded health initiatives and operating in compliance-driven environments subject to state and federal requirements.
• Demonstrated experience leading multidisciplinary teams and overseeing complex implementation efforts across procurement, grant administration, reporting, technical assistance, and partner engagement.
• Experience establishing and administering Program Management Office (PMO) structures, including integrated schedules, risk management processes, documentation controls, and structured onboarding of staff.
• Experience coordinating procurement lifecycle activities and contract oversight within public-sector or healthcare settings.
• Experience maintaining reporting, documentation, and tracking systems in audit-visible or monitoring-intensive environments.
• Required to live in either Oregon, New Mexico, Colorado or Oklahoma.

Nice To Haves

• Master’s degree.
• PMP certification.
• Strong understanding of state health systems, Medicaid programs, rural health environments, or safety-net provider networks.

Responsibilities

• Provide senior-level operational leadership and coordination for complex state or federally funded health transformation initiatives.
• Manage day-to-day program execution across grant administration, procurement support, financial monitoring, reporting, compliance tracking, technical assistance coordination, and stakeholder engagement.
• Establish and maintain integrated project schedules, risk registers, action logs, and documentation workflows to ensure timely, organized, and compliant delivery of program activities.
• Coordinate cross-functional workstreams supporting procurement lifecycle activities (e.g., RFIs, RFPs, contract tracking), subrecipient onboarding, deliverable monitoring, and recurring reporting requirements.
• Oversee onboarding of new team members and establish structured processes for training, documentation standards, workflow integration, and role clarity across workstreams.
• Ensure staff understand compliance expectations, reporting cycles, and governance processes.
• Monitor operational risks, identify pacing or compliance concerns, and escalate issues to senior leadership as appropriate.
• Oversee preparation of recurring and ad hoc reports for state agencies and federal partners, ensuring documentation is consistent, defensible, and audit-ready.
• Supervise analysts and coordinators, maintaining quality control standards and reinforcing disciplined execution across workstreams.
• Support rapid startup environments and high-volume implementation periods requiring structured coordination and strong internal controls.

Benefits

• Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.
• Benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees