PM Valet Attendant

The Manchester Lexington•Lexington, KY

About The Position

As a Valet Attendant at The Manchester Hotel, you will be an integral part of the guest services team, responsible for creating a positive first impression and ensuring a seamless outstanding experience for our guests. This role involves providing excellent customer service and safely and efficiently managing valet parking services.

Requirements

Minimum 18 years of age.
Customer service experience.
Ability to drive manual transmission.
Ability to wear uniform completely and properly and be neatly groomed.
Valid driver's license.
Ability to pass a background check and motor vehicle record (MVR) check.
Capability to run, retrieve vehicles, and lift luggage up to 50 pounds.
Ability to use personal cell phone for work purposes.
Customer-focused mindset with a commitment to providing exceptional service.
Physical ability to lift and transport luggage, stand for extended periods, and work outdoors.
Flexibility to work varied shifts, including weekends and holidays.

Nice To Haves

Ability to drive a standard (stick-shift) vehicle.

Responsibilities

Greet guests with warmth and professionalism upon arrival.
Assist with the check-in and check-out process, providing information about the hotel's amenities.
Safely handle guests' luggage, transporting it to and from rooms promptly.
Offer assistance with carrying luggage and provide information about room features.
Collaborate with the valet parking team to ensure a smooth and efficient parking and retrieval process for guests' vehicles.
Safely drive and park vehicles, adhering to company and safety standards.
Provide information about the hotel's facilities, services, and local attractions.
Respond to guest inquiries and requests promptly and professionally.
Maintain clear and effective communication with the front desk, concierge, and other departments to ensure coordinated guest services.
Relay important information about guest preferences and special requests.
Monitor the entrance area for any suspicious activity and report concerns promptly.
Adhere to safety and security procedures to ensure the well-being of guests and their belongings.