PM Server

Gulph Creek Hotels • Allentown, PA

11h • Onsite

About The Position

Under general supervision, provides prompt and courteous food & beverage service to upscale restaurant guests.

Requirements

• Must have basic knowledge of guest service principles, the food server function and restaurant and kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Previous experience in similar position of 6 months or longer- One year preferred.

Responsibilities

• Greets and takes food and drink orders from restaurant guests, serving the orders and accommodating special needs/requests. Remains attentive to the guests’ needs throughout the entire dining experience, adhering to or exceeding service standards established by the restaurant.
• Completes all restocking and cleaning duties by performing opening and closing side work.
• Memorizes menu items, recipes and daily features in order to answer questions and make recommendations to the guests.
• Maintains cleanliness standards in restaurant, side stations and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the guests’ order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard guest and company.
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
• Responds to guest inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide A+ guest service.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Benefits

• Marriott Discount
• PTO To use within the first year
• Six Paid Holidays
• Paid Vacation
• Medical/Dental/Vision
• Matching 401K
• Free Gym Membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed