PM Server Bistro

Ocean House Collection•Westerly, RI

About The Position

The dining server position supports the activities of the outlets restaurant, the dining venues of the Ocean House. The same maintains high standards of food and beverage quality and service. The following skills are crucial to outstanding performance in this role and dining room: experience in all aspects of guest relations, wine, beverage, and mixology knowledge. Related computer skills including Excel, Word, ADP, and Point of Sales systems. Works independently and as a team to meet Forbes Five-Star quality service, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient.

Requirements

At least 2 to 5 years of work experience that can be demonstrated to be applicable to the duties listed in the job description.
Experience in the luxury hospitality industry is necessary and experience in a five-star environment is preferred.
Ability to handle multiple, simultaneous tasks and projects effectively and efficiently.
Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations.
Fluency in English both verbally and in writing.
Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse operation.
Ability to effectively deal with internal and external guests.
Hearing, smelling, tasting and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Uphold the Company standards, policies, and procedures.
Prioritize and organize tasks and work area.
Ability to remain calm and resolve problems using good judgement as interpreted by the management.
Follow directions.
Work cohesively with co-workers as part of a team
Maintain confidentiality of guest/employee information and pertinent company data

Responsibilities

Constantly and consistently exhibit Ocean House Collections culture and standards of conduct including adherence to the Forbes Five-Star standards.
Ensures that restaurant is clean, linen, china and silverware are in excellent conditions prior to service. As well as the table appointments, including center table arrangements are impeccable.
Have a high level of understanding of wine pairings.
Communicate effectively with the Director of Restaurants and Wine Director as appropriate to ensure training in the Cocktail Menu and wines takes place on a daily basis prior to service.
Maintain a good understanding of current events, to be able to engage with guests in appropriate conversation.
Ensure service is performed in a timely, efficient yet comfortable manner in order to maintain proper pace of service and as required by Forbes 5-Star standards.
Responsible for practicing, managing, and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
Represent the Company with a positive attitude and professional presentation.
Follow sustainability guidelines and practices related to the Company’s sustainability programs.
Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.