PM Receptionist / Pre-Admission Specialist

CFGC Career•Palmdale, CA

13d•$18•Onsite

About The Position

We empower children, youth and families to flourish in vibrant communities. Child and Family Guidance Center (CFGC), established in 1962, is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys Our mission is to empower children and families to achieve health and well-being through innovative mental health services. We serve thousands of children and families annually We are inspired by our staff of caring and committed professionals We are seeking passionate people to join our team If our mission resonates, keep reading. As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families. We offer services in our offices, at schools, and in homes. Together, we seek to create stronger, more resilient communities Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help. The Position: We are seeking a full-time bilingual PM Receptionist / Pre-Admission Specialist for our Palmdale facility. The Pre-Admission Specialist is primarily responsible for the day-to-day functioning of the Reception department and for the daily check-in of all clients, obtaining financial information and assisting clients with paperwork as needed.

Requirements

Bilingual in English and Spanish required
Ability to prioritize, plan work activities and use time effectively.
Ability to communicate effectively, clearly and concisely in an oral and written manner.
Must have a good attendance record in addition to being punctual by consistently being on time to work, meetings, and appointments
Minimum of 2 years’ experience in a medical or mental health agency office setting
H.S. Diploma or GED with some college preferred

Responsibilities

Greets clients and directs visitors, and answers visitors’ or callers’ inquiries, as needed and in a professional, courteous manner.
Immediately notifies appropriate staff of any potential crisis
Handles calls from clients and assists in re-scheduling appointments.
Checks in clients arriving for appointments and notifies clinician of client’s arrival
Updates appointment status of check-in screen for missed appointments and client cancelations.
Assists in conducting enrollment activities, including all financial screenings, completion of all admission paperwork with client/caregiver.
Obtains all necessary documentation from caregiver and answers questions related to services needed.
Creates the enrollment and Intake folders for in office and field-based appointments.
Responsible for entering all weekly schedules and daily schedule changes for all clinical staff.
Responsible to making reminder calls to clients each day to confirm schedule appointment.

Benefits

CFGC promotes professional development and a healthy work-life balance
Educational Assistance Reimbursement
Great training/learning opportunities
Supportive, friendly work environment that prioritizes YOU
Work-life balance – flexible time off policies
Committees and workgroups that always strive to make CFGC’s workplace culture the best it can be.
Premier Benefits including medical, dental, vision, life insurance, identity theft protection, Tickets at Work discount services, and even pet insurance policies!
Employees in this role may be eligible for the Public Service Loan Forgiveness (PSLF) program
And much more!
Check out our full benefits summary https://www.childguidance.org/portfolio/benefits/