PM Operations Supervisor

Hallcon • San Jose, CA

22h • Onsite

About The Position

Hallcon is seeking an experienced PM Operations Supervisor to support its expanding commuter and shuttle services across the Fremont/San Jose, CA region. This role involves overseeing the day-to-day operations of commuter and shuttle programs, ensuring safe, reliable, and efficient transportation services that exceed client expectations. The position requires strong leadership, problem-solving, and communication skills, along with familiarity with the transportation landscape and regulatory environment in the greater Boston area. The ideal candidate should have at least 3 years of operations or transportation management experience, focusing on team leadership, safety compliance, and service performance.

Requirements

• Minimum 3 years of experience in transportation operations, fleet management, or dispatch supervision.
• Strong knowledge of the Fremont/San Jose, CA transportation region, including commuter and campus shuttle operations.
• Familiarity with FMCSA and DOT regulations and local transportation compliance standards.
• Strong communication and interpersonal skills with the ability to engage effectively with clients, employees, and riders.
• Proficiency in Microsoft Office Suite and standard reporting tools.
• Ability to work flexible hours, including weekends and holidays, as required.
• Must be at least 21 years of age and authorized to work in the United States.

Nice To Haves

• Experience working with fleet management systems, dispatching software, and route monitoring technology preferred.
• CDL Class B with Airbrake endorsement is desirable.

Responsibilities

• Supervise daily driver activities and performance to ensure adherence to company policies, schedules, and client service standards.
• Serve as the primary on-site liaison between drivers, dispatchers, and client representatives.
• Monitor route performance, address service interruptions, and take corrective action to maintain on-time reliability and compliance with service level agreements (SLAs).
• Conduct driver audits, including pre-trip inspections, safety checks, and documentation reviews.
• Respond promptly and professionally to client and rider inquiries, ensuring a positive customer experience.
• Prepare operational reports, safety summaries, and performance updates for management review.
• Support workforce planning, training, and onboarding of new drivers and support staff.
• Collaborate with maintenance and dispatch teams to ensure vehicle readiness and service continuity.
• Promote a culture of safety, accountability, and continuous improvement across all operations.

Benefits

• Competitive compensation with medical, dental, vision, 401(k), and paid time off benefits.
• Career development and advancement opportunities within a growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees