PM Manager on Duty

DRIFTWOOD HOSPITALITY MANAGEMENT•Tempe, AZ

3d•Onsite

About The Position

The PM Manager on Duty is responsible for supervising hotel operations in the evenings as the primary management contact while on duty. This includes assisting front desk, food and beverage, housekeeping, and other departments when a manager is needed. The Manager on Duty is not in charge of any one department, but serves as an essential leader when all others are absent. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Works with the hotel Director of Operations to sustain guest satisfaction scores through exemplary customer service. Works closely with department heads to address issues in the evening, and in turn report noticed deficiencies to the correct manager. Attend to guest and group special needs and solve tricky problems with confident graciousness. Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit. Skillfully manage evening staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle. Ensures hotel staff are in compliance with clean, neat uniforms and name badges. Required reports are timely and of a quality that can be shared with corporate. Frequently meets with and reviews work generated by the night auditor. Maintains regular attendance and is consistently on time. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor.

Requirements

A four-year college degree or equivalent education or experience is required, with two to three years in a related hotel company position.
Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected.
Excellent verbal and written English communication skills are required.
Must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency.
General office equipment and cash register operation knowledge is expected.

Responsibilities

Supervising hotel operations in the evenings as the primary management contact while on duty.
Assisting front desk, food and beverage, housekeeping, and other departments when a manager is needed.
Works with the hotel Director of Operations to sustain guest satisfaction scores through exemplary customer service.
Works closely with department heads to address issues in the evening, and in turn report noticed deficiencies to the correct manager.
Attend to guest and group special needs and solve tricky problems with confident graciousness.
Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
Skillfully manage evening staff by creating an environment where motivated people want to join, learn, do their best, and advance.
Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
Ensures hotel staff are in compliance with clean, neat uniforms and name badges.
Required reports are timely and of a quality that can be shared with corporate.
Frequently meets with and reviews work generated by the night auditor.
Maintains regular attendance and is consistently on time.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.