PM Housekeeping Room Attendant

Mainsail Lodging & Development•Fort Myers, FL

About The Position

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. The PM Guest Room Attendant will be responsible for the overall room cleanliness as well as replenishment of mini bar amenities to ensure exceptional service to all guests that is consistent and continually in accordance with brand, property, and company guidelines. This position is scheduled for approximately 3 PM to 12 AM.

Requirements

High School diploma or higher
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Ability to sit or stand for extended periods of time
Ability to squat and bend
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Ability to lift 25 lbs.
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Nice To Haves

Previous hospitality experience preferred

Responsibilities

Clean and sanitize assigned hotel rooms to include: dusting, vacuuming, changing bed linens, cleaning windows, mirrors, cleaning bathrooms, vents, lobby areas, walls, carpets, light fixtures and common areas such as balconies within shift time requirements
Safely clean rooms with the proper chemicals, adhering to all COVID cleaning protocols outlined by housekeeping leadership. This includes wearing proper personal protective equipment (PPE)
Acknowledge guest in all public spaces with a warm and friendly greeting
Perform quality cleaning to meet the required room inspections
Replace amenities
Maintain mini bar selections to par levels
Follow scheduled shifts and follow break and lunch requirements
Deep clean on rotational schedule
Restock and reorganize cart daily
Report any light outages, broken equipment, or room disparities to facilities team
Review daily board and refresh stay over rooms
Assist guest with any specials requests
Refill bottled chemicals at the close of the scheduled shift to ensure the next team is stocked
Ability to communicate with house attendant on rooms inventory needs
Communicate professionally while using technology
Respect all guests, team members, and management by maintaining a positive, friendly attitude
Ability to interact with guests and share hotel knowledge using personalization such as using the guest’s name
Perform turndown service as requested by guest
Maintain guest confidentiality following all hotel procedures
Report any suspicious activity or unusual items in room
Report any irregular behavior from guests in public areas and/or in room
Ability to take initiative and handle assignments with limited supervision
Follow all hotel policies and procedures as outlined in the team member handbook
Maintain cleanliness and order of work area such as closets, carts, and housekeeping office
Perform other duties as management requests to service our guests
Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.