PM Housekeeper (FT)

Grand Traverse Resort•Acme, MI

About The Position

This position is responsible for responding to guest calls for service in a prompt, courteous, and thorough manner. Other responsibilities include, but are not limited to, maintaining the public and employee areas of the resort.

Requirements

Housekeeping experience preferred.
Must possess current valid Michigan Drivers License and be insurable by the GTRS standards.
positive, upbeat, energetic, team oriented, professional
Good customer service skills as there will be frequent contact with other employees and guests.
Ability to multi-task.
Must be able to meet firm deadlines.

Responsibilities

To be completely familiar with complex and outlying areas
Provide exceptional guest service for internal and external guests.
Keep pager, radios, vans and keys safe and secure at all times.
Ensure these items are turned in at shift end.
Respond immediately to all pages received
Always follow “knocking on doors” procedure as outlined in part one of your housekeeping department employee manual, when delivering items to guest rooms
Report any unusual circumstances to your supervisor.
Offer all assistance possible to your guests
Immediately report to your supervisor or the housekeeping office any damage of furniture or furnishings
Maintain equipment in good condition.
Report all maintenance problems to the housekeeping department
Good rapport with fellow employees and reflect positive attitude.
Provide a teamwork atmosphere.
Perform other housekeeping job duties asked of you during your shift.
Must follow proper grooming and dress standards set forth by the Employee Handbook.
Maintain open line of communication with supervisor, other housekeeping staff, as well as all other departments
Understand and abide by environmental practices of the resort. (green mission statement, actively participate in resort and departmental recycling program, etc)