PM Front Server - Element 47 - Summer

Aspen Skiing Company•Aspen, CO

22h•Onsite

About The Position

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town. A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain. For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City. The PM Front Server serves food and beverage in a timely, friendly, and professional manner according to established standards and procedures. This position reports to the Restaurant Manager.

Requirements

High school diploma or equivalent
5 years related experience
Proficient knowledge with Colorado liquor laws
Proficient knowledge in Point-of-Sale Systems
Strong knowledge of wines food and cooking methods
Knowledgeable of 5-star standards
Expertise in fine dining service and standards, etiquette, and formal table settings
Familiarity with menu items, wine lists, and pairing recommendations
Understanding of food safety and sanitation guidelines
Exceptional customer service and interpersonal communication
Strong multitasking abilities to handle multiple tables and priorities efficiently
Ability to upsell and suggest complementary menu items to enhance the guest experience
Proficiency in using point-of- sale (POS) systems for accurate order entry and billing
Detailed- oriented with commitment to maintaining the restaurant’s impeccable standards
Adaptability to manage dynamic service flows and unique guest needs
Ability to practice discretion and professionalism when interacting with VIP and high-profile guests

Nice To Haves

2 years fine dining experience

Responsibilities

Use suggestive selling technique for food and beverage
Attend daily pre-meal tasting
Ensure friendly greeting to all guest
Take orders and serve food and beverage requests promptly.
Check with guest during meal for guest satisfaction
Responsible for guest check and proper payment
Set-up station and tables prior to service
Assist in clearing and set-up of tables during service
Completes side duties
Maintain the proper care and cleanliness of tableware, serving equipment
Make manager aware of all guest comments and complaints
Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
Other duties as assigned