PM Conference Services Technician Supervisor

Factory Mutual Insurance Company • Norwood, MA

8h • $25 - $31 • Onsite

About The Position

Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties in the United States and Singapore. Shaping the market since 1952, the company acquires, develops, manages, and serves as a valued partner to a variety of stakeholders. Hobbs Brook Real Estate (HBRE) brings unique property visions to life with a commitment to improving both the environment and the community. For additional information, please visit www.hobbsbrook.com. HBRE is the real estate division of FM.
Location:
This position is based at the Four Points by Sheraton Hotel & Conference Center in Norwood, MA. The property is owned by Hobbs Brook Real Estate LLC, the real estate division of FM, offering a dynamic hospitality environment with strong organizational support.
The Four Points by Sheraton Norwood Hotel & Conference Center features 230 modern, smoke-free guestrooms, including allergy-friendly options, along with complimentary Wi-Fi, parking, and access to the fitness center and indoor pool. With 28 meeting rooms and 40,000 square feet of event space, the hotel is well-suited for meetings and conferences of all sizes, and the Tiffany Ballroom to cater social events. Guests can enjoy dining at One Bistro or the daily breakfast buffet at Zachariah’s. Convenient Norwood location provides easy access to Boston, Providence, Gillette Stadium, Legacy Place, and nearby commuter rail and Amtrak service.
Why Join Us?
It’s a great opportunity to join an award-winning hotel in a collaborative, supportive, and high-energy environment where your contributions are valued and growth is encouraged.
Shift Hours
Full-time non-exempt position to work 2nd Shift.
We require availability for days, nights, and weekends to be scheduled as business needs arise.
Holidays
This is a 24/7 operation, so holiday coverage is required.
Christmas Day is the only exception unless an event is scheduled.
Flexibility is offered to take alternate days off when holidays are worked.
Relocation is not offered
Responsibilities
The Conference Services Technician Supervisor leads the planning and execution of all conference and event setups in accordance with Banquet Event Orders (BEOs). This role oversees audiovisual operations, room readiness, and on‑site technical support to ensure a seamless, high‑quality guest experience. The Supervisor partners closely with event coordinators and hotel teams, leads and develops staff, maintains equipment standards, and proactively resolves issues while balancing service excellence, budget considerations, and operational efficiency.

Requirements

• Minimum of 3 years of hands-on experience with audio, video, lighting, and hybrid conferencing technologies, including setup, operation, and basic maintenance
• Strong working knowledge of Banquet Event Orders (BEOs) with the ability to execute events accurately and on time
• Demonstrated lead or supervisory experience, including training, scheduling, and directing staff
• Proven ability to troubleshoot AV issues in real time during live events
• Excellent customer service and client-facing skills, with the ability to collaborate closely with event and operations teams
• Strong organizational, communication, and problem-solving skills in a fast-paced, service-driven environment
• Ability to manage multiple events simultaneously while maintaining attention to detail
• Comfortable using event-related systems and technology; strong overall computer proficiency
• Physical ability to support event setup and breakdown, including lifting equipment and standing or walking for extended periods
• Hospitality industry experience strongly preferred

Nice To Haves

• 5+ years of experience in the conference audiovisual industry
• Formal AV training or certifications
• Experience managing AV inventory, equipment, and supplies
• Ability to participate in BEO meetings and proactively identify and resolve potential event issues
• Knowledge of current AV technology trends with a willingness to adopt new tools and solutions
• Experience mentoring or developing team members and supporting professional growth

Responsibilities

• Supervise the setup, operation, and breakdown of all meetings and events per BEO specifications
• Lead, train, schedule, and coach a team of Conference Services Technicians (up to 6 direct reports)
• Serve as the primary technical lead during events, ensuring all audiovisual components run smoothly
• Demonstrate a positive, solution‑oriented mindset when troubleshooting technical or operational challenges
• Collaborate effectively with Conference Services, Sales, Banquets, and Hotel Operations teams to align on event needs and changes
• Meet with event coordinators to review and communicate BEO updates and client requests
• Maintain an up‑to‑date Banquet Event Order binder and attend BEO meetings as needed
• Ensure conference rooms are clean, properly furnished, and set to established hotel standards
• Oversee testing, maintenance, and inventory of all audiovisual equipment
• Stay current with emerging audiovisual technology, hybrid conferencing tools, and industry trends
• Manage the purchase of supplies and equipment needed to support conference services operations
• Ensure safe work practices, proper equipment use, and compliance with hotel policies

Benefits

• The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, medical, dental and vision insurance, life and disability insurance, well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, and time off, including vacation and sick time.
• This position is eligible for Marriott employee discounts at participating hotels with successful completion of ongoing trainings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED