PM Busser- HVRW

Valencia Group•San Antonio, TX

About The Position

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Collection is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. JOB SUMMARY We are looking for a friendly, professional dining room assistant to join our hotel’s Food and Beverage team. This role will include clearing and resetting tables while assisting the food servers in their duties and providing courteous, professional and efficient service to the guests. The ideal candidate has excellent customer service skills, attention to detail, and a passion for hospitality.

Requirements

Strong verbal and written communication skills
Handling difficult customers or complaints with professionalism.
Multitasking effectively in a fast-paced environment
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
High school or equivalent education recommended
TABC and Food Handler’s certificates

Responsibilities

Set-up tables before opening
Stock and maintain service stations with the proper supplies before, during and after each shift
Promptly clear and reset used tables
Remove all dirty china and glassware from the front of the house and move it to the dish area to be cleaned
Take soiled linen to the Laundry Department for laundering
Follow a checklist every shift
Well-groomed, professional appearance and demeanor.
Ability to work flexible hours, including evenings, weekends, and holidays
Certification of completion in TABC and Food Handler
Contribute positively to the team within the department
Prepare for any and all guest request
Comply with Valencia Hotel Collection (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates)
Complete other duties as assigned by Supervisor
Keep work areas clean and organized
Be extremely courteous to all customers and fellow employees
Maintain hotel equipment in proper working conditions
Effective multitasking skills
Maintain knowledge of hotel services and amenities to assist guests with inquiries.
Provide personalized service by engaging with guests, learning their preferences, and making recommendations.
Greet all guest when they are arriving and departing the restaurant.
Always maintain a professional and welcoming demeanor to enhance the guest experience.
Study and practice our 18 Core Service Standards
Attend required meetings
Keep work areas clean and organized
Be extremely courteous to all customers and fellow employees
Attend in monthly Food and Beverage Meetings.
Participate in ongoing training to stay updated on menu items, service standards, and company policies.
Collaborate with other hotel departments to ensure seamless guest service.
Report any incidents, accidents, or unsafe conditions immediately to management.
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Wear required non-slip footwear to prevent slips and falls.
Comply with local and state laws regarding alcohol service, including verifying guest identification when necessary.
Warmly welcoming and creating a refined, inviting restaurant atmosphere
Display courteous behavior with guests and team members
Following all opening, shift, and closing procedures
Maintain a polish and well-organized work areas
Perform any additional duties assigned by the supervisor
Must be able to complete a checklist every shift.
Weekly rehearsals to upkeep standards will be administered and utilized.