PM Assistant Executive Housekeeper InterContinental Hotel and Conference Center

IHG•Cleveland, OH

10d•$24

About The Position

The PM Assistant Executive Housekeeper is a vital leadership role responsible for maintaining the highest standards of cleanliness and service during the hotel’s busiest transition hours. You will oversee the evening housekeeping operations, ensuring that guestrooms, public spaces, and conference facilities are pristine while leading a dedicated team to deliver the "InterContinental Life" experience. Your day to day People • Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance • Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties • Promote teamwork and quality service through daily communication and coordination with other department heads • May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods Key Responsibilities • Operational Leadership: Manage the full scope of the Housekeeping department during the PM shift. This includes overseeing room attendants, housepersons, etc. • Quality Assurance: Conduct rigorous inspections of guestrooms, hallways, and public areas. You must be able to walk for extended periods to ensure every corner of the property meets our luxury standards. • Leading by Example: We believe in "rolling up our sleeves." You must be willing and able to clean guestrooms and other duties personally when business volume requires additional support. • Administrative Management: Maintain basic knowledge of payroll processing and labor scheduling to ensure the department operates efficiently and within budget. • Guest Relations: Act as the primary point of contact for evening guest requests. Resolve concerns with empathy and efficiency to ensure 100% guest satisfaction. • Inter-Departmental Collaboration: Work seamlessly with the Front Office, Maintenance, and other departments to coordinate room readiness and special requests • Guest Experience • Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements • Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction • Comply with special needs and requests of the guests, VIPs and repeat visitors Financial • Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity. • Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation). How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Requirements

Flexibility: A schedule that adapts to business needs, including weekends and holidays.
Physical Stamina: Ability to be on your feet for the duration of the shift, including walking guest floors and public areas.
Leadership Style: A "lead by example" mentality with the ability to motivate a diverse team in a fast-paced environment.
Communication: Strong interpersonal skills to effectively collaborate with other department managers and communicate with high-profile guests.
High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.
Must be able to speak local language(s).

Nice To Haves

Previous supervisory experience in Housekeeping or Hospitality operations is preferred.

Responsibilities

Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees.
Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
Educate and train all employees in compliance with governmental and safety regulations.
Ensure staff is properly trained and has the tools and equipment to carry out job duties
Promote teamwork and quality service through daily communication and coordination with other department heads
May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
Manage the full scope of the Housekeeping department during the PM shift. This includes overseeing room attendants, housepersons, etc.
Conduct rigorous inspections of guestrooms, hallways, and public areas.
Clean guestrooms and other duties personally when business volume requires additional support.
Maintain basic knowledge of payroll processing and labor scheduling to ensure the department operates efficiently and within budget.
Act as the primary point of contact for evening guest requests.
Resolve concerns with empathy and efficiency to ensure 100% guest satisfaction.
Work seamlessly with the Front Office, Maintenance, and other departments to coordinate room readiness and special requests
Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements
Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
Comply with special needs and requests of the guests, VIPs and repeat visitors
Help prepare annual departmental operating budget and financial plans.
Monitor budget and control expenses with a focus on increased productivity.
Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation)
Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents)
May maintain procedures for security of lost and found items
Perform other duties as assigned.
May also serve as manager on duty