Plumbing Trade Manager
About The Position
Step into a pivotal leadership role with our dynamic team as a Plumbing Trade Manager for Coastal Home Services Air Conditioning, Heating, Electrical & Plumbing. This exciting opportunity is perfect for a plumbing expert with a flair for management and a passion for driving sales. You will be at the helm of our operations, ensuring we deliver exceptional and efficient services that delight our customers. With your industry knowledge, you'll lead a team of professional service plumbers, manage resources, and propel our success. If you're a proactive problem solver with a proven track record in service management, we want to hear from you. Join us and elevate your career while steering our plumbing services to new heights!
Requirements
- At least 5 years of Plumbing experience, 3 years minimum managing a plumbing team
- Exceptional customer service skills
- Ability to analyze data for trends, devise creative solutions, exercise independent judgment, and make appropriate decisions that impact outcomes
- Keen ability to work accurately, efficiently, and manage multiple tasks
- Proven ability to gain the buy-in of teams to company values, safety procedures, and overall policies
- Must be familiar with using technology systems in an office environment.
- Excellent oral and written communication, interpersonal, and presentation skills
Responsibilities
- Strategically oversee departments’ performance to coach and support Managers and all reporting members for improvement
- Lead and develop technicians on how to address member needs as well and provide industry leading customer service to our customers
- Work closely with technicians, installation department, sales, dispatch, warehouse, and any other department necessary to ensure timely and accurate service to customers in accordance with company standards and procedures
- Must address escalated customer issues and ensure effective and long-term problem resolution
- Monitors and acts on the department’s projected and forecasted performance goals to achieve or exceed expectations
- Provides regular feedback to Operation Manager on departments’ performance
- Provides consistent and accurate feedback, encouragement, support, professional development, and coaching to all Technicians
- Plans, develops, and leads facilitation of the weekly technician meetings with appropriate, positive, and balanced content
- Ensures that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions
- Maintains an overall positive culture and team morale while ensuring that every employee is living the company’s core values for each individual they interact with
- Updates knowledge by participating in educational opportunities at Coastal Home Services or individual training including reading professional publications
- Must be able to maintain professional conduct in all work situations, uphold a well-groomed appearance, and adapt well to all types of working conditions
Benefits
- Paid Weekly & Paid Training
- Medical, Dental, Vision Insurance
- Health Savings Account
- Short & Long Term Disability
- Company Paid Life Insurance
- PTO including vacation and holiday
- Matching 401(k) or Roth IRA
- Company Truck, Gas Card, Tablet, and Uniform
- On-going training & development, plus growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
