Plumbing Technician

Delponte Plumbing & Heating • Glastonbury, CT

413d • $79,040 - $93,600

About The Position

The Plumbing Technician at Delponte Plumbing & Heating is responsible for the installation, maintenance, inspection, operation, and repair of plumbing systems in residential buildings. This role involves working directly with clients to provide expert plumbing services, ensuring customer satisfaction, and maintaining a professional image while performing duties.

Requirements

• Current plumbing license
• 5+ years of technical and trade experience
• In-depth knowledge of maintenance and repairs of plumbing systems
• Understanding of current regulations within the field
• Excellent interpersonal communication skills on a technical level
• Ability to work independently and as part of a team
• General knowledge of power tools and techniques for care and safe use
• Strong customer service skills
• Provide an acceptable driver's abstract and maintain a valid driver's license

Nice To Haves

• Experience with HVAC systems
• Sales experience in plumbing services

Responsibilities

• Complete plumbing, drain cleaning, and other related in-home service calls.
• Serve clients by expertly servicing their entire plumbing system.
• Maintain a neat work area and wear floor savers while in the client's home.
• Explain services being performed to clients and demonstrate superior service.
• Understand sales criteria and hold oneself accountable for exceeding revenue goals.
• Establish customer rapport to sell appropriate products and services.
• Re-check all plumbing repairs and installations before leaving the client's home.
• Educate customers on finance options and maintenance plans.
• Explain club memberships to clients and encourage sign-ups.
• Maintain a conversion rate of at least 25% for non-club members and a 90% renewal rate for existing members.
• Present oneself as professional and knowledgeable to win referrals and repeat business.
• Keep the company truck clean and organized, maximizing its visibility as a billboard.
• Collaborate with customer service and dispatch for overall business success.
• Be accurate and timely with invoices, time cards, and feedback forms.
• Adhere to the company Code of Ethics and Team Rules.
• Maintain a clean and organized job site and well-inventoried truck.
• Participate in training exercises, morning meetings, and retreats.
• Train and mentor apprentices for quick and accurate repairs and installations.

Benefits

• 401(k) 4% Match
• 401(k) matching
• Company truck
• Employee assistance program
• Flexible schedule
• Fuel card
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed