Plumbing Service Manager

A-Star Heat & Air • Dallas, TX

401d • $65,000 - $100,000

About The Position

The Plumbing Service Manager at A Star Heat and Air, Inc. is responsible for leading a team of plumbing technicians in the installation, repair, and maintenance of plumbing systems in residential and commercial settings. This role involves direct communication with customers, vendors, and suppliers to ensure high levels of customer satisfaction and operational efficiency. The manager oversees daily operations, schedules technicians, and ensures compliance with safety and quality standards while also focusing on departmental profitability and staff development.

Requirements

• Excellent customer service and sales skills.
• Five years of plumbing management experience or equivalent education and experience.
• Some post-high school education from college, trade school, or military.
• In-depth knowledge of plumbing and piping systems.
• Ability to read, interpret, and train on plumbing manuals.
• Technical aptitude with knowledge of local codes.
• Excellent leadership skills to enhance team productivity.
• Strong verbal and written communication skills, with conflict management abilities.
• Detail-oriented and highly organized with multitasking capabilities.
• Good computer skills, including proficiency in MS Word, Excel, and Outlook.
• Desire for personal improvement and motivation of plumbing technicians.
• Professional appearance and pride in workmanship.
• Valid driver's license with a clean driving record.
• Willingness to work non-standard schedules, including nights and weekends.

Nice To Haves

• Experience in generating sales leads and promoting service agreements.
• Familiarity with plumbing system troubleshooting and repair.

Responsibilities

• Schedule, direct, and provide technical support for plumbing technicians to meet service demands and customer expectations.
• Recruit, interview, hire, and train plumbing technicians as required to meet workload demands.
• Supervise and direct plumbing technicians to effectively perform plumbing system repair, installation, and other duties to ensure customer satisfaction.
• Review technicians' work to ensure quality meets established standards and make recommendations for improvement.
• Conduct performance appraisals and set improvement goals for plumbing technicians.
• Establish and maintain a regular training program for plumbing technicians on service techniques and safety procedures.
• Conduct group and one-on-one meetings with technicians for training and evaluation.
• Communicate regularly with dispatch to ensure proper scheduling of personnel.
• Maintain communication with vendors regarding warranty issues and operational problems with products.
• Develop and monitor budgets, goals, and objectives for departmental profitability.
• Review work orders, invoices, and time reports for accuracy.
• Ensure timely ordering of required parts to meet work deadlines.
• Monitor plumbing service vehicles to ensure they are maintained and operated according to company policy.
• Generate sales leads and promote maintenance/service agreements.
• Manage larger installation and commissioning projects, coordinating a team of technicians.

Benefits

• 401(k) with 6% match
• Cell phone reimbursement
• Dental insurance
• Fuel card
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance
• Bonus opportunities
• Performance bonus
• Weekly pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED